Jason F

Terrible customer service

Verifisert kjøp

I ordered the item and it came fairly quickly, however I received a roll of the 2 ft wide and not the 4 ft like I ordered. I quickly notified them there was an issue and sent the photos of the shipping labels they requested. It took several emails and even one to offer me 1/3 of the price in a refund. I declined and informed them I wanted the full price and would send the product back. It took several emails to finally get my refund. This all took about 3 weeks to reconcile. The customer service was an absolute joke.

2 personer syntes dette var nyttig

Kundeservice svar: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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0672853398

Défaut

Verifisert kjøp

Défaut sur toute la longueur après déballage signaler trois fois signaler avec photo à l'appui me réclame toujours la même chose

0 personer syntes dette var nyttig

Kundeservice svar: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.

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Amanda

Horrible customer service and did not ship correct product

Verifisert kjøp

This place is a SCAM!! I purchased 4 landscape fabrics in 13’ and 6’ and they shipped ALL 3’! No customer service phone number and takes days for an email response. They will not ship me out the product I ordered and have been sending alot of pictures etc by proof and they will not refund me. We had to put our landscape project on hold as it’s been weeks dealing with them. Not sure how others have such positive reviews our experience has been the opposite! Guess you take a gamble when you buy it here!

0 personer syntes dette var nyttig

Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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Amanda

DO NOT BUY! Do not get the product you pay for!

Verifisert kjøp

This place is a SCAM!! I purchased 4 landscape fabrics in 13’ and 6’ and they shipped ALL 3’! No customer service phone number and takes days for an email response. They will not ship me out the product I ordered and have been sending alot of pictures etc by proof and they will not refund me. We had to put our landscape project on hold as it’s been weeks dealing with them. Not sure how others have such positive reviews our experience has been the opposite! Guess you take a gamble when you buy it here!

0 personer syntes dette var nyttig

Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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GHarut

Produit non conforme

Verifisert kjøp

Produit non conforme à ce commandé, j’ai commandé un 1,2m et reçu 0,6m. déçu du commande.

0 personer syntes dette var nyttig

Kundeservice svar: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.

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[email protected]

Terrible customer service

Verifisert kjøp

Terrible customer service

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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kgbomsk

Zu dünn

Verifisert kjøp

Die Bestellung ist verwirrend, man wählt eine Sache, es springt aber auf andere...

0 personer syntes dette var nyttig

Kundeservice svar: Wir haben Ihr Ticket erhalten und sind bezüglich dieses Anliegens mit Ihnen in Kontakt geblieben. Um das Problem zu lösen, haben wir per E-Mail detaillierte Informationen angefordert und warten nun auf Ihre Rückmeldung. Seien Sie versichert, dass wir den Vorgang bis zur vollständigen Klärung weiterverfolgen werden – bitte achten Sie daher auf Antworten im Ticket sowie auf E-Mail-Benachrichtigungen.

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agodbott

The item was never delivered

Verifisert kjøp

I have never received the item.

0 personer syntes dette var nyttig

Kundeservice svar: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Frank Arnold

Mr

Verifisert kjøp

I have used this product in the past and am well pleased with it. However, with this last order, I am still disputing the lack of delivery. Customer service is evidently handled entirely by AI. I ordered 3 rolls and only one was delivered. AI insists that FedEx shows a delivery, then that settles the issue. I sent the proof of delivery showing only one box, not three, on my porch. This has gone back and forth for weekks with the burden of proof lying more and more on me. I have ordered many other products from Vevor in the past with good results. Until I can speak to a real person to get this settled, I am done with Vevor.

1 personer syntes dette var nyttig

Kundeservice svar: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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En***

Mal

Verifisert kjøp

Llevo esperando 10 dias y aun no me llega,,,y no tengo manera de ponerme en contacto con ellos decepcionada y enfadada

0 personer syntes dette var nyttig

Kundeservice svar: Hemos recibido su solicitud relacionada con este problema. Nuestro equipo de atención al cliente dará seguimiento a su caso en un plazo de 24 horas y continuará brindándole asistencia hasta que todas sus necesidades hayan sido resueltas. Por favor, esté atento a las respuestas de la solicitud y a las notificaciones por correo electrónico.

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Kundeanmeldelser for VEVOR 4FTx300FT Premium kraftig ugressbarrierer for landskap, 3,2OZ vevd geotekstil under grus, høy permeabilitet for ugressblokkering, ugressmatte, innkjørselstoff, ugresskontroll hageduk

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