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VEVOR 3-i-1 bærbar elektrisk vinsj 499 kg kablet/trådløs fjernkontroll

Kundeanmeldelser for VEVOR 3-i-1 bærbar elektrisk vinsj 499 kg kablet/trådløs fjernkontroll

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237 anmeldelser
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X X
Il più economico e pericoloso per la vita
L'apparecchio è arrivato già difettoso e, non appena lo si accendeva, causava un'interruzione di corrente in tutta la casa. La finitura esterna è quanto di più scadente si possa immaginare, con adesivi che si staccano. All'interno, il cablaggio è improvvisato, la scheda è sigillata in una busta ZIP, ecc. Pericoloso per la vita.
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Kundeservice svar: Abbiamo ricevuto la sua segnalazione relativa a questo problema e siamo in costante contatto con lei al riguardo. Le abbiamo fornito una soluzione via e-mail e ora attendiamo un suo riscontro. La preghiamo di stare tranquillo, continueremo a seguirla fino alla completa risoluzione del problema. La invitiamo a monitorare le risposte alla sua segnalazione e le notifiche via e-mail.
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Joan Coma Joan Coma
Demasiado ruido
Hace mucho ruido, no sirve para centro ciudad.
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Kundeservice svar: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Joshua forge Joshua forge
Mr
Pretty bad, reaction time on the switch is terrible and takes ages to slow down, would be good for rough positioning but fine movement is impossible
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Buzz Buzz
VEVOR 3-in-1 Electric hoist winch
Light weight, using it as a winch crane - no precise control on stopping the winch.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Gisele Gisele
Arrived damaged
Arrived damaged 1
Christmas morning, my husband opened up this gift only to find it broken. I have been in contact and when they get a part to repair it they will ship it. So here's hoping they can get the part and it can easily be fixed. At this time, I can't give it a positive review nor will I order from this company until it is resolved.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Rod Stewart Rod Stewart
Mr.
Mr. 1
I purchased two of these winches to be used together to raise and lower a large heavy object. A peel and stick label on the top of the winch advised in very poor English grammar: "Cannot be used to improve, it is forbidden to two or more lifting the same weight" . Whatever that means, I took it to mean that I could or should not use the two winches in tandem to lift the single object. I speculated that the radio signals controlling the two winches might interfere with each other and make the lifting unsafe. There was no indication of this risk in any of the marketing on line and I was only made aware of the problem or potential problem after I had purchased and opened the first package. When I contacted customer service at VEVOR, they offered to refund a small amount of money and told me to keep the winches. I indicated I was not satisfied. They offered to refund 1/2 the money. I was still not satisfied as I had no use for the winches If I could not use them. They offered $300.00 which I accepted. Why on earth would a company with the capacity to manufacture and ship this equipment around the world not have enough good sense to translate its labelling into the language of its potential customers and put any safety warnings like this one on the internet marketing for the product. I certainly would not have purchased these things and wasted all this effort if that warning had been evident in the first place. This was back in mid October. Today I was finally told that the refund has been made. I still haven't seen it in my account but assume it will turn up. All in all, not a satisfactory experience with Vevor.
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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PVS PVS
Failure mode, no contact with green shutoff
Failure mode, no contact with green shutoff 1
Unit wrecked itself after a few uses as it did not make contact with the green shut off button. After showing pictures and video of this being the case and being directed to disassemble, followed by showing the motor completely detached from cable/gears/etc... the unit does not operate at all (although green light comes on). No refund/replacement offered. I would suggest that anyone who uses this hoist add a bumper in the area of the green contact switch, because if the plate comes in at an angle it can continue to exert force despite being fully retracted. The plastic housing can deform under this stress, but I'm not sure whatto do about that. Setting a contact plate further up would also work, but I'd still be concerned about coming up at an angle and not making contact. Other than this failure mode, it was decent for the price. Fair warning, it is slow and I only ever tested it at 1/10th of its listed capacity (single sheet of plywood/bag of insulation etc).
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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James James
Evans
Evans 1
Poor quality did not last one job. Contacted customer service for warranty and continuously Got the runaround asking me to take the unit apart and try to fix it myself. Ridiculous.
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Alain Kelley Alain Kelley
Retraité
Une brossé était manquante dans le moteur et elle ne fonctionne plus maintenant je dois la recouvrir pour voir le courant est toujours à on
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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D Webb D Webb
Mr.
I was hoisting the rear of my motorcycle that weighs approximately 400lbs when the cable pulled thru the cable crimp clamp the motorcycle dropped and the hoist hook fell off and hit the motorcycle and put a dent in the gas tank
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Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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