Kundeanmeldelser for VEVOR 3-hjuls elektrisk mobilitetsscooter for voksne og eldre, sammenleggbar mobilitetsscooter med 20 km rekkevidde, terrengrullestol med sklisikre hjul, 9° klatrekapasitet og 120 kg last

I purchased a mobility device from VEVOR, and unfortunately it stopped working properly after only about three weeks of use. Whenever I turn the device to the right, it suddenly stops working. I’m not sure what the exact issue is possibly something with the cables or wiring but a mobility device should not develop this kind of problem after such a short time. What has made the situation even worse is VEVOR’s customer service. They advertise a 30-day return policy, but instead of helping me return or resolve the issue, customer service keeps telling me that their technical support team will contact me. I have been waiting, but no one has provided a real solution. I also opened a support ticket, but I have not received a proper response, and the ticket keeps getting closed without the problem being resolved. This is extremely frustrating, especially when there is a limited return window and the delays are coming from their side. This has been one of the worst customer service experiences I’ve had. I expected VEVOR to stand behind a product that failed within just a few weeks. Based on my experience with both the mobility device and the lack of support, I don’t think I will shop at VEVOR again.

I would not recommend this scooter. You.caan not get any replacement parts from vevor.

This was an extremely stressful purchase. The scooter itself looks good and the price is excellent however it arrived missing parts for the seat. The Vevor support was beyond terrible and as I write this note almost five weeks after our purchase we still have not received the parts. Communication was horrible and I was personally following up daily looking for updates. As this is a mobility device for someone who cannot walk more than a few feet the urgency to rectify the situation was high however the Vevor support was almost nonexistent and could only be contacted via chat where you are communicating with someone who simply relays messages to the support team and can do nothing to actually help or you can email responses to the Vevor ticketing system and then pray a human responds. So overall, likely a great device with a great price. Roll the dice when you buy one and hope it comes with all its parts or simply buy two and have a spare. Have to say, likely the last Vevor product I purchase and this was definitely not the first Vevor product we've owned.

The Scooter works quite well. The back up beeper is WAY TOOO LOUD. The seat material is crap and split apart in the first 2 weeks. The support team I contacted to help resolve the issue be getting a replacement seat is actually an AI (artificial idiot) that keeps closing my tickets without actually contacting me or resolving the issue. They are completely useless in solving my problem.

Sehr geehrte Damen und Herren was soll ich bewerten? Laut eure Kundendienst werde diese Sendung nie erhalten. Bereits ist geklärt.

Scooter does not work

I have text with your system three times to get a wheel for the three wheel orange scooter sent to me what you guys sent it for free neither one of the times have you guys responded? The customer service at this company is horrible.

I have purchase this mobile scooter for my mom about a few weeks ago. After charging the battery the scooter doesn't work. I contacted product support and have been exchanging emails without any success to resolve this issue. They said that product support team doesn't provide any telephone support. I'm very frustrated and my mom who is waiting to use this mobile scooter is still waiting to do so. Not happy, very disappointed.

Dans l’attente pendant un mois de l’expedition du colis tout ça pour qu’il soir perdue. Je n’ai jamais vu mon colis

This company false advertises free returns. Bought as a gift, tried to return and was only offered $54 refund. Do not purchase from this company.