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VEVOR 91x76 cm rustfritt stål bakplate for komfyr, ultraflatt sprutbeskyttelse, veggbeskyttelse for kjøkkenvifte, lett å rengjøre kjøkkenvegg i metall, forhåndsborede hull for enkel installasjon, sølvfarget

Kundeanmeldelser for VEVOR 91x76 cm rustfritt stål bakplate for komfyr, ultraflatt sprutbeskyttelse, veggbeskyttelse for kjøkkenvifte, lett å rengjøre kjøkkenvegg i metall, forhåndsborede hull for enkel installasjon, sølvfarget

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Arrived bent unusable and no return available
Arrived bent unusable and no return available 1 Arrived bent unusable and no return available 1 Arrived bent unusable and no return available 1 Arrived bent unusable and no return available 1 Arrived bent unusable and no return available 1
Could have been great. It was decently packed but the entire package arrived bent in a decent curve. Contacted Vevor with and received a automated response. Couple days later received request for a photo of the shipping label that was sent immediately. Today an email saying they had not heard from me and were going to close the return??? Responded and sent the shipping label again. Have seen other posts that returns are basically impossible despite the promises, so looks likes that is so. Disappointing, would not trust this operation for anything of value that's for sure - back to Harbor Freight.
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Kundeservice svar: Dear Valued Customer,We sincerely apologize for the inconvenience this issue has caused you. Thank you for accepting the proposed solution and for your patience.Our team is currently working on the next steps, and we will provide you with an update as soon as possible. In the meantime, we kindly ask that you continue to monitor the ticket responses and your email for any updates.Thank you for your understanding and continued patience.
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Damaged and Unusable
Damaged and Unusable 1 Damaged and Unusable 1 Damaged and Unusable 1
Vevor has asked me to review this item. Backsplash delivery was delayed not by much but was suppose to lineup before stove delivery (tracking stated “sorting error”); then arrived damaged with shelf severely bent and dented rendering this product unusable. I have requested a replacement shelf & only receive standard generated customer service messages. Not impressed being this is our first purchase from this company and having to wait “48 hours” for a response is not ok.
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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