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VEVOR 4x4 stolpebase 4 stk., innvendig størrelse 3,6x3,6 tommer / 92x92 mm stolpebraketter, kraftige terrassestolper i karbonstål, trestolpebraketter for paviljongterrasse, rekkverksstøtte, terrassebunnplate, svart

Kundeanmeldelser for VEVOR 4x4 stolpebase 4 stk., innvendig størrelse 3,6x3,6 tommer / 92x92 mm stolpebraketter, kraftige terrassestolper i karbonstål, trestolpebraketter for paviljongterrasse, rekkverksstøtte, terrassebunnplate, svart

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Greg Black Greg Black
Mr
Bolt hold down device works poorly, better with just bolts on their own
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Kundeservice svar: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Gary Bagshaw Gary Bagshaw
Home owner
Quality was not good. Was not square at all, very unsatisfied with this product
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Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Troy Spatafora Troy Spatafora
Mr
Purchase from this company and the product that I received did NOT FIT MY NEED. So I immediately contacted the company to return for a refund. I have been given the runaround for a week now. The refuse to issue a refund. I will be contacting my bank and the BBB. This company is terrible and more than likely a scam.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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jp jp
Mi primera compra con VEVOR
Mi primera compra con VEVOR 1
La compra cambio un par de ocasiones en la fecha de entrega, posterior a la ultima actualización de fecha, no obtuve mas información, no se volvió a actualizar y nunca recibo mi compra. Al solicitar un rembolso con atención a clientes VEVOR, amablemente me solicitaron que me pusiera en contacto con su empresa de logística de envíos, la encargada de entregar el paquete en el domicilio indicado, lamentablemente nunca eh obtenido respuesta de parte de ellos, VEVOR adjunta una papeleta digital, en donde se refleja una firma en digital que no corresponde a la mía (FUE FALISICADAFA) y el punto de entrega y de la supuesta firma marcado por el sistema de posicionamiento GPS google maps, marca una dirección diferente a la que debiera haber llegado :( Hoy VEVOR me envía un formato en idioma ingles para gestionar y tramitar un rembolso por el fraude. Solicitando y expresando mi sentir y que no sea muy complicado el rembolso los PROMETO mantenerles al tanto. GRACIAS PEACE AND LOVE
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Kundeservice svar: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Greg Greg
Don’t waste your money
THESE ARE CRAP. THEY RUSTED IN FOUR MONTHS DON’T WASTE YOUR MONEY. I CONTACTED THE COMPANY AND THEY TOLD ME TO JUST WIPE OFF THE RUST AND PAINT THEM !!!!! WTF!!! Then OFFERED ME $34 OR THEY TOLD ME I COULD PAY THEM $270 AND THEY WOULD SEND ME NEW ONES. I purchased these bases because the price looked good and they said they were powder coated so I figured they would last a long time. These are crap. They sat on my patio for four months over the winter and started rusting!!!! I’m glad I didn’t have them screwed down because the rust would ruin my vinyl on my deck and would’ve cost me thousands of dollars these are definitely not worth the Metal that they are made out of. They said their powder coated the powder coating is shit if they were powder coated, they would not be resting, especially in a short period of time. . I would not waste my time buying crap from VEVOR BECAUSE THEY DON’T BACK THEIR PRODUCTS. Not only did they rust but they send you bolts that will also rust so I had to go out and buy replacements for those as well and the other screws they give you to attach the posts after your saddle are down our self tapping metal screws they’re not even wood screws. ??? I brought this to their attention a long time ago. They did nothing about the problem. They are still selling the same shit I would rethink before purchasing any products from this company. I tried uploading videos and photos to show you, but the website will not accept them. Go figure?
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Miklós Levente Miklós Levente
Sir
I ordered 4 pcs 6 inch, delivered was 10 pcs 4 inch.
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Kundeservice svar: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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Abel Abel
Poor delivery and misleading customer service
After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.
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Kundeservice svar: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Tammy Evans Tammy Evans
Customer
Glad to know not to shop here again and the brackets should've been able to be returned free I was going to purchase correct size thanks for being greedy ,Business must be damaged and I'm the Customer no more thanks for not understanding open box just to realize I purchased wrong size my mistake although not understanding gives you guys a flat F!
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Chris Hannaby Chris Hannaby
These are completely unfit for purpose
The product images on the vevor site show these being used as the base of railing, when you read the included instructions you will find that they do not recommend that usage but this is not mentioned anywhere on the listing, I tested these out with 12 inch lag bolts drilled into the top of a retaining wall and the brackets immediately deformed with light pressure applied at the top of a 36” post. Don’t waste your money, getting a refund will be impossible
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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