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VEVOR 50W CO2-lasergravør, 500 x 300 mm, CO2-lasergravørkutter med 4-veis luftassistanse, graverings- og kuttemaskin, kompatibel med LightBurn CorelDRAW RDWorks, for tre, akryl og glass

Kundeanmeldelser for VEVOR 50W CO2-lasergravør, 500 x 300 mm, CO2-lasergravørkutter med 4-veis luftassistanse, graverings- og kuttemaskin, kompatibel med LightBurn CorelDRAW RDWorks, for tre, akryl og glass

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Den samlede vurderingen vår er ikke et enkelt gjennomsnitt. Vi prioriterer autentiske og troverdige anmeldelser og filtrerer ut duplikater eller ugyldig innhold før vi beregner den endelige poengsummen. Dette bidrar til å sikre at vurderingen virkelig gjenspeiler reelle kundeopplevelser.
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mike luff mike luff
Piece of junk!!!
The first time I used this, it worked beautifully. However, after I switched it off and restarted it the next day, it refuses to fire the laser. If I press the red test button, the laser fires without a problem. I then attempted to get help. What a joke! I went to the support page, entered the order number as requested - AND WENT NO FURTHER. Support seems to be non existant from my experience so far. I downloaded the user manual, but it was of no help at all. The laser has parked itself in the top LH corner even though I placed it in the lower LH corner. If I tell it to trace, it does it correctly, but when I press the start button to cut, the laser module follows the outline but doesn't turn on the laser. End result - a laser that doesn't work and a support team that I can't access. I only bought it to cut acrylic which explains why I bought a cheap one. Shot myself in the foot more likely. Piece of rubbish is what I ended up with. I would have given zero stars but that wasn't an option.
0 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer, We’re sorry to hear that our product did not meet your expectations, and we understand how frustrating this can be. Your safety and satisfaction are very important to us. What you’ve described is not the level of safety and quality we aim to provide, and we take your concerns seriously. We have created a support ticket for your case, and our customer support team will be reaching out to you via the email associated with your order within 24 hours. They will review your concerns, keep you updated throughout the process, and work with you toward an appropriate resolution. Please check your inbox regularly for our messages so we can assist you as promptly as possible.
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Lu*** Lu***
no sirvio
no sirvio para nada
3 personer syntes dette var nyttig
Kundeservice svar: Lamentamos sinceramente las molestias que esto le ha ocasionado. Hemos recibido su ticket y hemos mantenido una comunicación constante con usted con respecto a este problema. Tenga la seguridad de que estamos haciendo un seguimiento cercano de su caso y nos pondremos en contacto con usted con una solución lo antes posible. Mientras tanto, le pedimos amablemente que esté atento a las respuestas del ticket y a las notificaciones por correo electrónico para recibir actualizaciones.
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Natasha Natasha
Came broken
Arrived not working. Likely a controller malfunction Customer service has been terrible with "we will contact you in 48hours", but never following up.. I highly recommend shopping elsewhere.
4 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Yas Yas
NO FUNCIONA
La descripción del producto no tiene nada que ver con lo que llega. Solo coincide en la imagen, pero no en la funcionalidad. Primero de todo, viene con un manual que no corresponde a las características de la maquina. En él se habla de una pantalla led que no existe. Siguiente, no hay ninguna instrucción de cómo se conecta el accesorio para grabar superficies cilíndricas. Después, la cámara no se conecta al ordenador, tal vez el conector USB está estropeado, pero como tampoco hay instrucciones no hay nada que te lo asegure. Probé a grabar una placa de metacrilato de 2mm y no funciona... He probado el autoenfoque, pero tampoco hace nada. He trabajado con otras máquinas laser, y en definitiva ésta es una estafa.
3 personer syntes dette var nyttig
Kundeservice svar: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Jo Tanginoa Jo Tanginoa
Machine Faulty
Machine was making a loud noise from the start. When finally able to sit and use beyond 1 first test cut the laser would not fire and noise was louder. After some investigation it was advised by tech that water pump is faulty as water not cycling through system. Vevor has been very unhelpful and parts are hard to source. Nearly $4k on useless machine, no one is able to service or fix.
4 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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