Kundeanmeldelser for VEVOR 60W CO2-lasergravør, 41 x 61 cm (16 x 24 tommer), 500 mm/s (19,7 IPS) laserskjæremaskin med 2-veis luftassistanse, kompatibel med LightBurn, CorelDRAW, AutoCAD, Windows, Mac OS, Linux, for tre, akryl og stoff mer

Dear VEVOR Support, My laser engraver has arrived, and I am extremely disappointed with its condition. Before I have even been able to complete the setup or test the machine, I have discovered several serious problems: 1. One wheel/support assembly is completely missing. The machine arrived with only three. 2. The warning light was detached from the machine. 3. When I attempted to fill the water tank, water leaked extensively across my workshop floor. After opening the access panel to investigate, I found loose and disconnected water hoses inside. Please carefully review the attached photos. These are unacceptable issues for a product sold as brand new. The condition raises serious concerns about whether this machine was properly inspected before shipping and whether I received a previously returned or damaged unit. I have not yet tested the machine, so I cannot confirm whether there are additional problems. Instead of being able to use my purchase, I have spent my time cleaning up water and investigating faults that should never have reached a customer. Please explain exactly how you intend to resolve this, including whether you will arrange a replacement or a full refund, and how collection of this machine would be handled at no cost to me. I expect a clear, practical resolution and a firm timeline—not another general assurance that the matter is being reviewed. Please respond within two business days. Best regards,

CRAP Never got delivered...had my money almost 3 weeks!

Received this item and have been jerked around for weeks and still haven't gotten any satisfaction or responses on how to fix Item does NOT function as designed. Bed (z axis does not move) when using controls. It shows on screen that the bed ( z axis is moving but deck does not move.) The bed is not binding and can be raised by hand by turning the large thread rods attached to the gearing and chain. Please advise on how this can item can be replaced. I will be contacting my credit card company and requesting a complete refund and you can figure out how to get your piece of junk out of my shop.

Ich habe einen 100 Watt laser gekauft welcher nach ca 1 Woche bei mir ankam! Das wars mit den positiven Nachrichten! Nach dem auspacken durfte ich die Spiegel einstellen, welche sicher nie eingestellt wurden, da abweichungen von 30 cm sicher nicht vom Transport kommen! Habe nach 3 Stunden alles eingestellt und bemert das der Y achs Reimen unwucht hat und teils schwergänig lief! Hab aber erst mal kleine Tests gemacht, wo ich dann auch feststellte, dass der Laserkopf KOMPLETT schief ist! Es fehlen bei 10 mm unten 1 mm ! Habe nach all dem den Kundenservice geschrieben, welcher nach 10 Tage antwortete wie man die Spiegel einstellt und dass wars! Von den anderen Problemenkeine Antwort! Und zur Krönung wurde bei letzten versuch den Laser einzustellen der y Achs Motor oder Treiber auf noch kaputt! Also Finger weg von diesem Laser!

Partly based on the 5-star reviews I bought this machine in December 1025. On delivery it turned out the housing of the machine was warped. That means the laser alignment is impossible to get right, since the x- and y-axis need to sit in a flat plane. Vevor offered a huge discount so I accepted and kept the machine, since I needed a new machine fast after the controller in my old one (14 years of age) died. Huge mistake. After two days of adjusting, shimming and testing I could use maybe a quarter of the bed. Enough for my most urgent orders to be fulfilled, but not what I needed. I repaired my old machine and decided to tear this thing apart and keep the usable parts. Glad I did, I discovered this machine was not only structurally bad, but worst of all an absolute deathtrap. Most of the 240V connections (and also the 24V ones) were not screwed tight (or at all), so the wires came out without the need of a screwdriver. Most of the wiring is done with jumps from connector to connector, this machine would never get a VDE approval. The high voltage connector to the laser tube needs to be twisted half a turn to lock. It was not. In the high voltage power supply there is an adjustment screw that can be set to make sure the laser tube is not running over its limits. This needed to be adjusted since on 100% the laser tube drew 35mA, way over the 30mA limit. The hole in the power supply where you can turn the adjustment screw was at the bottom of the enclosure, making it impossible to reach. Everything in the machine, the mirrors, the laserhead, the motors (and the drivers) is made for low power machines. The air pump that comes with the machine is very weak, so cutting wood will give huge flare-ups and does nothing to help cut through the wood. Also, it is fitted inside the machines main compartment, happily sucking in smoke and blowing it onto your lens. The build in water cooler will probably work fine on a low powered laser in colder climates. But not in a 100W machine at room temperatures. Before I bought this machine I asked if it would be possible to connect my industrial cooler, the answer was yes. And yes, it is possible if you have no problem with removing the side panel, and have some hose and fitting connector lying around. All in all, the only decent thing in this machine is the controller. That is an industry standard Ruida, compatible with Lightburn. The rest of the machine is made from the cheapest parts available. So I would strongly advise you NOT to buy this. Maybe I just had bad luck and received a 'monday-morning' model. But still the small mirrors, underpowered motors and unusable water cooler and air assist make this an overpriced machine.

the same same problem of delivery services in MADRID,our second order of compressor still waiting in madrid and they ask us pick it from the depot office we are ready to purchase again a lot of equipment from vivor if you devellope your delivery services

Bought this unit. Both the Y and Z axis were not working. Support has been awful. Lack of responses, no telephone support. Would not recommend.

The customer service is terrible. No phone number to call and it takes forever to get help if you have a problem .