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VEVOR Diesel Luftvarmer Alt-i-ett 12V 5-8KW Bluetooth App LCD for Bil/Bobil

Kundeanmeldelser for VEVOR Diesel Luftvarmer Alt-i-ett 12V 5-8KW Bluetooth App LCD for Bil/Bobil

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Wiking Wiking
Carpenter
There was a leak in the dieseltank by the outlet, so a lot of spill on the floor. I had a big cleanup.used another tank and started up the heater.It works vell. I will think you need a quality control.
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Kundeservice svar: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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hautrive
pas encore su le mettre en route depuis deux semaine, explication en anglais et explication trop basique en A nglais
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Kundeservice svar: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Ed Ed
Mr
I would like to leave a detailed review on this heater but as it was never delivered, I never got to use it. I tracked it to the last hub before delivery and that's as far as it went. It sat there for two weeks and tracking eventually said something like " item cannot be found". So now I haven't got the heater or the money for purchase. I will say, I own several items from VEVOR and I've never had an issue before.
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Kundeservice svar: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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Jeff Gallacher Jeff Gallacher
Diesel heater
Works okay, only gets my garage to 60 degrees on 30 degree days
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Raymond Vickers Raymond Vickers
Almost satisfied.
Although mechanically there hasn't been any problem with my vivoir 8 KW diesel heater, I don't have the ability to start it via remote and I don't have a thermostat because one I never got a thermostat and two the remote stops working after a week and a half. I sure would like to have the ability to regulate the temperature but that's impossible now
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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John John
Mr.
Showed up with a crack in the fuel tank, diesel everywhere the first time i went to run it. I plastic welded it, which is annoying considering it's brand new. I run it with an M18 to 12v adapter and I does its job. The controller app is a convenient feature.
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Kundeservice svar: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Arlin Chang Arlin Chang
Worked great 3 times then died
The heater was easy to set up and run. It worked flawlessly 3 times. The last time it ran, I unhooked it from power the next day, and 3 days later I tried to reconnect it to power and it seems to have just died. No power getting to the display..checked the fuse and wiring and everything seemed good, but still I'm getting no power to light up the display. Maybe the ecu died, and I don't know how to check it
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Bob Bob
Heater ok but not as expected
Nobody tells you how noisy the fuel pump is, also when in auto mode you would think the heater would stop heating once it hit the set temperature, instead it just cuts back to minimum heat setting so keeps heating and using fuel but at a slower rate. It does seem to be well built and rugged
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Kundeservice svar: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Michael Reid Michael Reid
Vevor heater
Works great but has a rubber smell
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Kundeservice svar: Dear valued customer, We appreciate your feedback. Sincere apologies for any inconvenience you’ve experienced. For fast assistance, visit our "Contact Us" section online—our after-sales team will help promptly. Thank you for your understanding.
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Ridge Ridge
Brand new awating parts for 2 months
The unit did not work out of the box, after investigation found the fuel pump was faulty. Contacted support and they promptly helped diagnose and send they would send another pump. A few weeks went past and no pump, apparently supply issue from China, then I was told posted, 2weeks later email to tell me pump was lost, I was then asked to repair the unit local for $20 refund, after making contact with Vevor I was offered more of a refund. Also to note - I did want to purchase a couple of spares off them, Vevor informed me they do not sell spare parts only deal with warranty. I am still unable to get the spare LCD screen I wanted even from a third party as not for sale yet. When I did get the heater working it goes okay for the price, just a shame about service and spare parts availability.
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Kundeservice svar: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
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