Kundeanmeldelser for VEVOR Tilhengerjekk med hjul, 1600 lbs kraftig svingbar båthengerjekk PP enkelthjul, 10" løft, bolt-på tilhengerjekk med ergonomisk håndtak for bobil, båt, hestehenger, nyttehenger

THE WHEEL ACTUALLY BROKE WHEN I LIFTED THE TRAILER! CHEAPLY MADE

0 star customer service if possible. My first order from Vevor and they sent my a golf cart cover instead of the trailer jack. Ok no big deal I'll chat with them and they'll just send out the correct item right? WRONG! I took pictures of the golf cart box, and item and they said their team would respond in 3 days. Um ok, why can't the chat guy help me like every other company. 3 days, an email (from the chat guy) they need more pictures of the SKU that was sent to me. At this point do they think I'm lying? Who knows. I chat again, tell them I'm out of town and the guy says the team will get back to me in....3 days. 3 days later an email from the guy I chatted with, we still need pictures. Once I get home (Mon) I send the pictures... Thursday they respond with whether I'd like a refund or not. Sunday I get an email saying my refund has been issued. 3-4 day increments between communication for something that should be handled in one chat without requiring burden of proof on a customer is UNACCEPTABLE customer service. Never using this website again.

Don't look for any warranty help from this company. Evidently, the trailer I have is a custom built and this doesn't fit. I reported that, didn’t hear anything from the company, and then got a notification from PayPal that my request had been denied.