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VEVOR Bell-telt 5 x 2,8 m yurt-telt TC Bomull og solide jernstenger med bunnduk i Oxford-stoff Campingtelt Familietelt 8 vinduer Gruppetelt for utendørseventyr

Kundeanmeldelser for VEVOR Bell-telt 5 x 2,8 m yurt-telt TC Bomull og solide jernstenger med bunnduk i Oxford-stoff Campingtelt Familietelt 8 vinduer Gruppetelt for utendørseventyr

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Karlo Karlo
Missing items
Very dissapointing for the money spent on this product...the hammer and rain cap were not included. 2 vital parts that are needed to set up the tent and keep the entrance dry if raining.
1 personer syntes dette var nyttig
Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Joss G Joss G
Jamais reçu
Il y a un soucis avec l'envoi, mon colis s'est perdu, je dois à chaque fois relancer pour que ça bouge, je suis vraiment déçu
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Kundeservice svar: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Dacian Dacian
Damaged tent
I purchased a brand-new tent, but it arrived with multiple malfunctions and clearly looked like an open-box or used item. I immediately opened a support ticket, and I was told that I would receive a refund. Unfortunately, the refund was never issued, and I am now stuck with a damaged tent. This has been an extremely frustrating experience. The lack of follow-through and poor customer service are unacceptable. I expected much better from Vevor. Shame on you, Vevor. I will never purchase your products again.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Anthony Savino Anthony Savino
Leaks like crazy
Save your money lucky to fit 2 people inside first night leaked like crazy woke up everything was soaked had to buy a tarp 40.00 to salvage the weekend when I emailed was told I probably set it up incorrectly total bull
1 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Vevor OVERCHARGED me for this and WILL NOT correct Vevor OVERCHARGED me for this and WILL NOT correct
Do NOT Get Ripped Off By This Company
I purchased this tent for an advertised PRO price of $589.75 on August 23, 2024. I was somehow charged over $800 for the tent. I promptly contacted customer service, which was nothing more than an AI bot. After being put off and given the runaround for OVER A MONTH, I was finally informed that the tent was no longer offered for that price, therefore they could not refund me the difference I had paid. I filed a complaint with PayPal to have the difference refunded, which to this point, has been rejected. Absolutely the worst customer service I've ever experienced. My next recourse is to dispute the charges with VISA, which I fully intend to do. As for the tent, you get what you pay for...there's a reason it's half or a third of the price of competing tents...it's way flimsier...yes, I'd say it's DECENT for the money, but if you're looking for a serious long term structure I'd look elsewhere. I intend to use this occasionally, in good weather and I'm confident it will suffice for that. BUYER BEWARE!!
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