Carlos

Muy decepcionado

Verifisert kjøp

Despues de casi de 3 semanas de espera , y múltiples email , viendo que se pasea esta máquina por Europa y media España , me comunican a base de enviar yo correos que l a máquina está perdida, en la página wen de DHL está en el Almacén de Barcelona desde el día 15 , después de estar en Rumania, Praga , Madrid València , no entiendo que se extravíe un bulto de 45 kg en fin me he tenido que buscar la vida en otro comercio , solo disculpas por parte de Vevor i nada mas i esperando un reembolso en mi tarjeta , para poder comprarla en otro web , nunca mas habéis perdido un cliente

2 personer syntes dette var nyttig

Kundeservice svar: Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya atendido con prontitud. Si tiene alguna otra consulta, no dude en contactarnos nuevamente. Asimismo, le pedimos disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.

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Ice Cream

Owner

Verifisert kjøp

Again worst ice cream machines ever! Can not open my ice cream trailer because health inspector will not pass these machines. They will not come up to temperature and the ice cream will not harden! Have wasn't so much money on product that have had to throw out and my ice cream trailer is still not open because of this!

1 personer syntes dette var nyttig

Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Ice Cream

Owner

Verifisert kjøp

Worst Ice Cream machine ever! And support is a joke! Can not get anyone to respond back and they are making it impossible to return these defective machines!

0 personer syntes dette var nyttig

Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Radu Sanda

À éviter

Verifisert kjøp

Après achat de la machine on ne me l'a même pas livré. J'ai dû me déplacer dans le 77 pour la récupère moi même alors que j'habite dans le 91. À réception et après ouverture de la machine celle-ci paraissait comme étant déjà utilisé (carton mal fermé, rayures apparentes sur la machine et machine qui fonctionne pas) Malgré tout j'essaye de la mettre en marche celle-ci ne refroidi pas la glace est liquide et fait un énorme bruit. Perte de temps et perte d'argent également. Et avec tout ça et vidéos à l'appuie vevor ne me donne aucune réponse en ce qui concerne ma demande de retour du produit en sachant que je suis encore dans les délais de rétractation. Franchement à éviter

2 personer syntes dette var nyttig

Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.

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Jodie Brann

Owner

Verifisert kjøp

Loved the machine. But the screen was broken and the side was dented. Waiting for a replacement

0 personer syntes dette var nyttig

Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Deelip

Jefe de ventas

Verifisert kjøp

El aparato está bien pero no aguanta el frío, el helado sale una parte líquido al final. He subido la dureza hasta 30 pero sigue igual. Subo más??

0 personer syntes dette var nyttig

Kundeservice svar: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.

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Diala

Owner

Verifisert kjøp

Machine was received less than two weeks ago and it’s already giving me Error codes. I’m not sure I wanna keep it.

0 personer syntes dette var nyttig

Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Kamlesh Brahmbhatt

Owner

Verifisert kjøp

It’s okay. Won’t work long. Vevor gave me credit. It took long time to cover warranty. It’s not easy to work thru email.

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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Marcus Perkins

Owner

Verifisert kjøp

When you make five ice cream cones you have to wait 15 minutes before you can make more that's not good when you are busy

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.

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doug taylor

owner

Verifisert kjøp

i bought this and only had a few months and it has now quit working.

0 personer syntes dette var nyttig

Kundeservice svar: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Kundeanmeldelser for VEVOR Kommersiell iskremmaskin 10 l/t 4 l 900 W softismaskin hvit for iskrembarer, kafeer, hoteller og hamburgerbutikker, én smak, 4-l beholder, 1,6-l sylinder, LCD-skjerm, forkjøling

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