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VEVOR kommersiell ismaskin, 45 kg/24t med 7,3–13,6 kg lagringskapasitet, innebygd/frittstående/under benk, ismaskin i rustfritt stål med LED-display og selvrensende, hjemmebar/restaurant

Kundeanmeldelser for VEVOR kommersiell ismaskin, 45 kg/24t med 7,3–13,6 kg lagringskapasitet, innebygd/frittstående/under benk, ismaskin i rustfritt stål med LED-display og selvrensende, hjemmebar/restaurant

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352 anmeldelser
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keith koeffler keith koeffler
Not the best
Works ok ice comes off on a block have to break up the ice. Tend adjusting time didn't help. When bin full keeps making ice only stops is the block of cubes sit on the flap. Don't think I would buy this again.
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Kundeservice svar: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Troy boy Troy boy
Zero cooling
The ice machine itself works great and the price is really good! My only complaint is t is that it has zero cooling and the ice melts at a good rate. Which isn’t a huge deal per it makes pretty fast but the drain bucket has to be emptied all the time.
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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Dany Claveau Dany Claveau
Acheteur
The machine arrived damaged. I sent photos and received an email saying I would hear back within 48 hours, but I haven’t received any follow-up. Other than that, it works well.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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L Blackmon L Blackmon
Owner
The directions are not clear at all. Some direction on install are left out. Customer service is the worst. No customer service number; only a chat box. They only email you back after days with only cut and paste instructions of the manual.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Carl-Henrik Andersson Carl-Henrik Andersson
Långsam
Den gör absolut inte den mängden is per 24 h som det påstås. Får man 1 /3 så har man legat in och tömt den konstant. Man får börja några dagar innan om man vill upp i någon mängd... Trodde den skulle varit bättre.
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Kundeservice svar: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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La Grosse La Grosse
Entreprise
Extrêmement lourde donc difficile à transporter et à installer, pour le reste, elle fonctionne !
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Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Zach Zach
Thought it was going to be awesome
It puts out a lot of heat. Ice melts really fast in the bin. Which may have something to do with the heat out put. Its hard to set up a proper drain line unless you want to commit to a floor drain.
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Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ch*** ch***
NO REAL CUSTOMER SERVICE
Loved this for 2 months then it would just stop making ice. Connected to dedicated water line. Okay, so things fail. But customer service is another issue. Have to initiate service through chat and wait 1-2 business days for reply then you reply and it's another 1-2 business days for a reply. THAT IS NOT CUSTOMER SERVICE.
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Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Sharon Ducote Sharon Ducote
Slow customer service response.
We received this icemaker on Tuesday, September 15 and let it sit for 24 hours and then plugged it in Wednesday evening, September 16. Every time it pulls water in for ice water pours out of the bottom. I contacted customer service and created a ticket and was told would get response within 2 business days. I didn’t like that because we really need the icemaker. I am requesting a refund as soon as I complete this review. I don’t have time to deal with these issues.
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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KDGRAPHY KDGRAPHY
Machine à fabriquer des glaçons et non conserver
Ne garde pas les glaçons au frais, ils fondent le jour même, la machine bug et fait déborder le réservoir. les glaçons sont solidement attachés entre eux et ne se cassent pas en tombant, il faut les "casser" à la pelle... J'ai remonté au service client qui répond par des phrases bateau et d'être patient.... autant dire : Service client inexistant ! Je déconseille fortement l'achat si vous tenez un commerce.
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Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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