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VEVOR kommersiell ismaskin, 73 kg/24t med 14 kg lagringskapasitet, innebygd/frittstående/under benk, ismaskin i rustfritt stål med LED-display og selvrensende, for hjemmebar/restaurant

Kundeanmeldelser for VEVOR kommersiell ismaskin, 73 kg/24t med 14 kg lagringskapasitet, innebygd/frittstående/under benk, ismaskin i rustfritt stål med LED-display og selvrensende, for hjemmebar/restaurant

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28 anmeldelser
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keith koeffler keith koeffler
Not the best
Works ok ice comes off on a block have to break up the ice. Tend adjusting time didn't help. When bin full keeps making ice only stops is the block of cubes sit on the flap. Don't think I would buy this again.
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Kundeservice svar: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Troy boy Troy boy
Zero cooling
The ice machine itself works great and the price is really good! My only complaint is t is that it has zero cooling and the ice melts at a good rate. Which isn’t a huge deal per it makes pretty fast but the drain bucket has to be emptied all the time.
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
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Dany Claveau Dany Claveau
Acheteur
The machine arrived damaged. I sent photos and received an email saying I would hear back within 48 hours, but I haven’t received any follow-up. Other than that, it works well.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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L Blackmon L Blackmon
Owner
The directions are not clear at all. Some direction on install are left out. Customer service is the worst. No customer service number; only a chat box. They only email you back after days with only cut and paste instructions of the manual.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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La Grosse La Grosse
Entreprise
Extrêmement lourde donc difficile à transporter et à installer, pour le reste, elle fonctionne !
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Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Jesse Jesse
Door opening is to small
The machine makes ice as it's intended, but the door is too small to get the ice out easily. Is doesn't make 160lbs a day when it's warm/hot outside, as stated in the description upto 100°F
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Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Ice Cube Ice Cube
It makes ice but doesn't drain
Figuring out a drain was a PITA. But it makes plenty of ice. The bin holds quite a bit. Not sure if it's 30 pounds, but figuring out how to get it to drain was a bugger to figure out. It says under counter, but they should have a built-in sump pump in it to push the drain water to a level of at least a sink drain. I had to place it on a pedestal, then have a bucket below it with a $20 dollar sump pump from Amazon under it to get the water P-Trap. It was a way for them to cheap out on a simple solution that they could have placed in the initial build. Debated sending it back, but summer is here, and I need the ice.
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Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Jimmy Freeman Jimmy Freeman
Accessories
Did not come with instructions or the accessories to connect water also no ice scoop
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Kundeservice svar: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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