Kundeanmeldelser for VEVOR kommersiell ismaskin - hode, 163 kg/dag ismaskin i rustfritt stål med selvrens, 156 stk. isbrett, justerbar tykkelse, ideell for restaurant, bar, kafé, hotell - kun hode

Awesome ice machine. Wish I would have purchased this years ago. In 24 hrs the bin is almost completely full.

Exelente fasil de instalar a lleno mis espectativas

So far so good . One little issue but doesn’t look like it will give me an issue. But to be safe I got the extended warranty

The first shipment was lost so after 2 weeks a second machine was shipped when unpacked it the bin was dented in the front. Does make ice properly

We received the ice machine and it was damaged in the shipment. The box was damaged as well when delivered. We would like to get a credit of some sort or a replacement. How would that work?

Necesito resolver el cambio de la base que llego mala la pata IZQUIERDA DE la base de la maquina, ya envie varios emails y no respondents con alguna solution, page protection de el delivery y aseguranza. Por fabor Necesito que cambien la base

No good customer service received damage package and replacement or refund no buddy contact file a clam week a go.

Was shipped the wrong item ordered 2 ice machines only got one the second ice head is not an ice head I have ordered several of these in the past to know what the box looks like. Currently talking to customer support to resolve this. I would appreciate your f the ice head is shipped out asap

This ice machine is the worst. Even when it says it is 100% full, it continues to make ice and spills it all over the floor. On top of it not performing well, working with customer service is a joke and nobody wants to help you. Do not buy this product.

I honestly don’t even know how the product performs because I’ve been unable to get the unit set up at all. After over a week of back-and-forth emails—with little to no helpful information—they’ve only managed to confirm that my components are “compatible.” That does absolutely nothing to help me actually get this thing up and running. I’ve repeatedly asked a very simple question about whether I need an additional plate or cover to complete the setup, and I’ve received no clear answer whatsoever. It feels like they are either ignoring the question or don’t know the answer themselves. The customer service experience has been incredibly disappointing—calling it “poor” is an understatement. There is no phone number to speak with an actual person, which only makes things worse. The only support option is a chat system, and even that is extremely slow, with responses coming maybe once or twice an hour if you’re lucky. Trying to troubleshoot anything under those conditions is nearly impossible. Overall, this has been a frustrating and time-wasting experience. I would not recommend this company based on the lack of support alone.