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VEVOR Kommersiell slush-ismaskin 45L slush-maskin med 3 tanker, knust ismaskin i rustfritt stål for 180 kopper margaritas og smoothies, isslushmaskin for hjemmet, catering, kafeer og barer

Kundeanmeldelser for VEVOR Kommersiell slush-ismaskin 45L slush-maskin med 3 tanker, knust ismaskin i rustfritt stål for 180 kopper margaritas og smoothies, isslushmaskin for hjemmet, catering, kafeer og barer

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Pl Pl
3rd cylinder is stuck no reply from support for a week
You are on your own, products are shipped by random carriers, no one knows where goods are, transported upside-down. Support is useless no reply for a week.
3 personer syntes dette var nyttig
Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Toupet Toupet
Machine a granité vevor
La machine a bien été livrée avec un peu de retard mais malheureusement, elle ne fonctionne pas très bien. Aucun support technique je vous déconseille
2 personer syntes dette var nyttig
Kundeservice svar: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Madison Ortega Madison Ortega
Owner
Owner  1
I ordered a slushie machine from VEVOR in March 2026. After placing the order, the FedEx tracking number never updated beyond “Label Created,” and the package was never delivered. I contacted customer support multiple times and opened support tickets. Each time, I was told that the delivery had exceeded the shipment window and that I would be issued a refund. Despite these assurances, several months have passed and I have received neither the slushie machine nor the promised refund. The most frustrating part has been the lack of follow-through. While support acknowledged the issue and agreed that a refund was warranted, the refund was never processed, and I have been unable to get a meaningful resolution. Based on my experience, I would be very cautious about ordering from this company. I paid for a product that never arrived and was promised a refund that I still have not received.
2 personer syntes dette var nyttig
Kundeservice svar: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution and a proof to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Ahmad Hamid Ahmad Hamid
Manger
Manger  1
Unless you have money to thru a way don’t buy this peice of scrap one month of use half ass working now 2 of three bowls stop working And their service department is not with a damn I’m pissed
2 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ravi patel Ravi patel
Owner
Thats not a slushy machine. I ordered two and both are not working as it supposed to be. Please remove this item from vevor so no one can purchase.
0 personer syntes dette var nyttig
Kundeservice svar: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Jimmy Jimmy
Patel
one of the worst products I bought for my business in September and since that it broke down 3 time and it completely stopped working before april. worst product ever and not the best support.
0 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Reiner Wibowo Reiner Wibowo
Restaurant owner
This machine is incredibly unreliable. In my entire restaurant career, this is one of the worst pieces of equipment I have ever encountered. We bought two of these three-bowl units just a week apart. The first one broke down after only two weeks when a cylinder stopped working. A week later, the brand-new second machine broke down with the exact same issue the right side stopped spinning entirely, and the left side is failing too. This is not a coincidence; it is just a completely low-quality product. To make matters worse, customer service takes forever and is the slowest I've ever dealt with. Instead of honoring a return, they shipped me a replacement motor, sent me a video, and told me to fix it myself! They are giving me a terrible time just trying to get my refund. Save yourself the massive headache, the lost product, and the business downtime. Avoid this machine at all costs!
0 personer syntes dette var nyttig
Kundeservice svar: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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TYRONE BRODIE TYRONE BRODIE
Stop working after using it 3 days.
This machine is horrible. I plug it up and it worked only 3 days. ( Friday, sat & Sunday). IThe machine kept tripping the breaker even though I put it on it on outlet as suggest in the manual. Now it stop working all together. Customer service is closed for the night but believe me I will be calling in the am. Good thing I purchased a 3 year warranty. But honestly I just would like my fund's returned. Please dont purchase this machine!!!!!!
0 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chris Chris
Business owner
Could not tell you anything about this unit because it arrived UPSIDE down and has not worked from day 1. I thought Vevor was going to take care of it, however no joy yet. I have sent pics of damage caused during shipping. They can pull delivery pics from Fed Ex which will clearly show an upside down crate. Buyer beware.
1 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Amber Amber
Customer
I purchased 3 units, all one at a time, all were used and refurbished. Customer service states it was damaged in shipping but you can see it is dirty and broken. All 3 of them.
0 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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