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VEVOR hundedør for skyvedør i glass, 2311–2439 mm justerbar høyde, ramme i aluminiumslegering med roterende metallhengsler, låsedesign, 260,4 x 412,8 mm klaff, skyvedør i glass for kjæledyr i leietakere

Kundeanmeldelser for VEVOR hundedør for skyvedør i glass, 2311–2439 mm justerbar høyde, ramme i aluminiumslegering med roterende metallhengsler, låsedesign, 260,4 x 412,8 mm klaff, skyvedør i glass for kjæledyr i leietakere

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146 anmeldelser
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Brooklyn Brooklyn
Medium size is for a small dog, and not to fat!
If the doggie door arrived and didn't have bent frame and missing parts it would have been a good purchase just note that the size medium flap door is not for anything larger than me maybe in 15 lb small dog a medium sized dog will not fit through that at all and it's also kind of tough for the small dog and two push open the flap and if your door frame is Any Which Way But Plum Square you would have to improvise and put shims to keep it level and secure
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Véronique Véronique
Attention aux différents modèles en taille Mqui n'ont pas la même taille de porte
Attention aux différents modèles en taille Mqui n'ont pas la même taille de porte  2
Chatière pour porte coulissante de belle qualité, dommage qu'elle ne soit pas aux normes des fenêtres Française au niveau de la hateur , de plus le M que j'ai reçu correspond plutôt à du S, sachant que chez vevor dans la taille M il existe deux tailles de portes , une en 210x311 MM et une autre un peu moins cher en 133,4x206,4 et oui pas assez haute et passage trop petit pour un main coon sachant que sur la photo apparaît un yockshire cela est vraiment trompeur, je suis très déçu.
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Jl*** Jl***
Bad product
Locking mechanism broke on day 92 so I cannot return it. So frustrating. DO NOT BUY
0 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Barrie Barrie
Ms
I am 5’3 and under 120lbs. I have to go sideways to walk in and out. My husband cannot comfortably make it in or out the door. The door does not lay flush making a sizable gap that allows insects and weather in. There is no way to lock your sliding glass door. The aluminum and glass are very thin and will cause issues whether trying to keep house cool or warm during seasons.
1 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a reply to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Donette Monsen Donette Monsen
Doggie door
Got the doggie door pretty quickly, but it was not put together well and was unusable - could never speak with any customer support - they only email. They said they would send me replacement parts and after 3 weeks never got them. They said they got “lost” in shipping and tried to offer me a $57 credit instead. When paid $175 to start. So annoying - asked for a full refund and they finally agreed after I sent it back.
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Cassandra Cassandra
Ne correspond pas à la description
Certaines mesures importantes pour un petit chien ne sont pas indiquées donc j'ai demandé un retour pour remboursement. Service client qui réponds qu'après plusieurs relances et proposait uniquement un remboursement partiel de quelques euros. Heureusement que j'ai payé avec Paypal ce qui m'a permis d'obtenir mon remboursement
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Kundeservice svar: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre avis ; votre contribution est essentielle pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Wi*** Wi***
Poor product design and poor customer service
I don’t understand the high reviews for this product. Look elsewhere if you have any doubt. The big reason I’m not able to use it is because the flap is so flimsy that it doesn’t seat right when closed and allows a significant draft. There are other issues but that is the main issue. I’ve had another brand of dog door in the past and it was a much better design and better more sturdy door flap. I thought I’d try this one because of the good reviews. I let VEVOR know my dissatisfaction and they offered me $45. I don’t know what I’m going to do with a panel that I wouldn’t want to sell someone and I’m still out $100+. Communication with VEVOR customer service is slow and after a week there still is no final and completed resolution. I would not buy anything from VEVOR again because of that. I’ve had no issues returning products from many other similar sales companies.
3 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Hannah Gonzalez Hannah Gonzalez
Owner
Owner  3 Owner  3
Door locking mechanism broke and we haven’t even had it for a year. VEVOR would not replace unless we boxed it ourselves and sent back. With glass we couldn’t do that. They tried to send part but it got lost in mail. Ended up only crediting us partial amount. Buyer beware locking mechanism is weak.
2 personer syntes dette var nyttig
Kundeservice svar: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Delbar Delbar
Porte chatiere
L ouverture se déforme déjà donc se refeme mal l air passe donc pas top l hiver pour le chauffage
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Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela compte beaucoup pour nous et nous aide à nous améliorer.
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Tony Tony
Dog door
It takes up a lot of space and leaves very little for human traffic in and out. The sizing is off , I got an xl for my standard poodle and Labradors and I could easily have used the next size down.
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Kundeservice svar: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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