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VEVOR elektrisk tilhengerjekk, 5000 lbs, kraftig elektrisk tungejekk for bobiler med 2-veis kontakt, manuell sveiv og værbestandig jekkdeksel, 10"-28,3" løft, for bobiler, tilhengere og campingvogner, svart

Kundeanmeldelser for VEVOR elektrisk tilhengerjekk, 5000 lbs, kraftig elektrisk tungejekk for bobiler med 2-veis kontakt, manuell sveiv og værbestandig jekkdeksel, 10"-28,3" løft, for bobiler, tilhengere og campingvogner, svart

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58 anmeldelser
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James Jones James Jones
5k electric jack
5k electric jack 3
Worked great at first but not its stopped lifting my trailer I can crank it manually and it will go down electronically.
0 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Eric Eric
Junk
Junk 1
Didn't even last 6 months and it's broken. The switch literally fell apart.
4 personer syntes dette var nyttig
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James Cooper James Cooper
Not universal
This Jack does not fit every trailer. It does not align with my existing holes on my trailer. I let Vevor know, and they have pretty much ghosted me. It’s been 5 days, and all they say is we will look into it. What’s there to look into? I’ve asked for a return label, and I have not got one. So be advised. Extremely disappointed with the customer service.
0 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Hugh Hugh
Mr
My trailer jack arrived damaged in shipping. I submitted a damage report with photos immediately. The only follow-up I’ve had from Vevor was to request more photos of the shipping packaging which I submitted immediately. No further response in 4 days. This is really poor customer support. Other companies would have a replacement on the way within a couple of days.
0 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Matt Matt
Not rain friendly
Worked one day, I should have sent it back but I was going camping, it’s not waterproof, it don’t like moisture, it don’t like the change in climate and causes moisture in it. Switches shorted out. I have to use it manually.
0 personer syntes dette var nyttig
Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bryan Ames Bryan Ames
Lacking Quality & Customer Service
I purchased recently for my RV to make things a little easier. Wired directly to battery terminal posts and boom, worked like a champ for 2 back to back weekend trips. 3rd trip and it stopped going up electrically and would only go down electrically, so here I am hand cranking again!! I reached out to customer service to explain and they said the need pictures and a better explanation before contacting a technician. I replied with details about the functionality and issues I am having and told them that any technician would be able to understand from my description. I have heard NOTHING back from them. I live chatted and they put me through to a real human via chat, he said they have escalated my issue and someone would reach out very soon. I explained that I was getting ready for another trip this weekend and would really like to have my Jack functioning. Well here I am hand cranking away again and still waiting to hear from someone in technical support. I personally wish I had just paid the extra $45 and bought one from Harbor Freight, at least this way I could have returned and installed another one by now!!! NOT A HAPPY CAMPER!!!
0 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Leslie Morgan Leslie Morgan
Buyer
After about 3 weeks of use the jack went up and would not come back down
0 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Gord Gord
Trailer jack
junk, worked twice and stopped working
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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