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VEVOR elektrisk heisekranvinsj 997,9 kg 9997,4 cm trådløs og 426,7 cm kablet fjernkontroll

Kundeanmeldelser for VEVOR elektrisk heisekranvinsj 997,9 kg 9997,4 cm trådløs og 426,7 cm kablet fjernkontroll

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144 anmeldelser
Oversett alle anmeldelser til Norsk (Berkmel)
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Mark Morningstar Mark Morningstar
Poor Customer Service
Received this hoist the first week in August. It did not work, would not travel in either direction more than an inch or so. Now after 28 emails back and forth with Vevor, the problem still has not been resolved. At first, they asked me to take and send in videos of the issue, I did, 3 times. They would email me back and say they could not open the video, but I could. The third time, I sent the video in 3 different formats. Every time I would respond to an email, withing the next day I would receive another email stating that if I did not respond, my ticket would be closed and marked as resolved. They then emailed me and asked me to open the equipment and check for damaged or loose wiring. I did as they asked and let them know everything looked good, but it had not changed a thing. The next time I heard from Vevor they offered me $51 refund for a hoist that they sell for $193.90, for my inconvenience. I explained that I still needed a working hoist so they responded back with an offer of $84 refund. I am now in the first week of September and guess what, I still have nothing. No replacement hoist, no full or partial refund, nothing. Vevor is obviously not the company I thought they were and, no surprise, they do not list a phone number you can call with any issues.
5 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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rory12.rh rory12.rh
Nothing
Did not work right out of the box, motor was seized. Fix solution from Vevor, throw it in the garbage. Getting full refund
0 personer syntes dette var nyttig
Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Oversatt fra Engelsk
Se originalen
STEVE STEVE
J
Installed it plugged it in and does not work.... Just hums Very difficult working with a return from Vevor. Probably will not buy from them anymore....
3 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Oversatt fra Engelsk
Se originalen
O.S. O.S.
Herr
Die Winde ist für den Preis OK. Ich habe sie bisher einmal genutzt.
0 personer syntes dette var nyttig
Kundeservice svar: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Oversatt fra Tysk
Se originalen
VEVOR Palan Électrique, Charge Double Câble 1000 VEVOR Palan Électrique, Charge Double Câble 1000
VEVOR Palan Électrique, Charge Double Câble 1000 kg
Bonjour, La télécommande ne fonctionne pas à 100 % = Mauvaise qualité de fabrication de cette télécommande
0 personer syntes dette var nyttig
Kundeservice svar: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Oversatt fra Fransk
Se originalen
Charpy Charpy
Treuil 1 tonne
Manque de progressivité au démarrage et il aurait été bien de mettre un guide d’enroulement du câble. Sinon fonctionne très bien bonne qualité de fabrication
1 personer syntes dette var nyttig
Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Giuseppe Giuseppe
Titolare
Non funziona bene molto lento il cavo non idoneo si ingroviglia sostituito il cavo ed è migliorato
0 personer syntes dette var nyttig
Kundeservice svar: Ci scusiamo sinceramente per l'inconveniente causato dal nostro prodotto. Comprendiamo pienamente la frustrazione che potrebbe derivare da un malfunzionamento durante l'utilizzo. Ci impegneremo a risolvere la questione il più rapidamente possibile. Vi forniremo un aggiornamento in merito al problema via e-mail; vi preghiamo di controllare la vostra casella di posta per ulteriori comunicazioni.
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Oversatt fra Italiensk språk
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Gerry hargreaves Gerry hargreaves
Mechanic
Remote works good only problem was I was lifting 800 lbs on the single line and stopped half way up and it wouldn’t start back up . Had to lower it and start over .
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Oversatt fra Engelsk
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D Bassi D Bassi
Review
Too slow
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Oversatt fra Engelsk
Se originalen
aaron aaron
Beverage Mfg.
This winch will NOT lift more than 900 lb. I made an attempt to return it but was told that I should be using it in "dual-line mode". Dual-line mode did work, but, according to this ad and the product specs., single-line mode should be able to do 1,100 lb. negative.
1 personer syntes dette var nyttig
Kundeservice svar: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Oversett anmeldelse til Norsk (Berkmel)
Oversatt fra Engelsk
Se originalen

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