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VEVOR elektrisk heisekranvinsj 1197,5 kg med 426,7 cm kablet fjernkontroll 230V

Kundeanmeldelser for VEVOR elektrisk heisekranvinsj 1197,5 kg med 426,7 cm kablet fjernkontroll 230V

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Oversett alle anmeldelser til Norsk (Berkmel)
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Mike Avery Mike Avery
Electric hoist
1st hoist arrived with a broken electrical box returned, replacement sent,arrived with another broken electrical box,not happy!
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Halici Mehmet Halici Mehmet
Mr
Je ne l'ai toujours pas reçu
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Torben Pedersen Torben Pedersen
Ingen modtaget vare.
Jeg har ikke modtaget min vare og kan derfor ikke give andet end 1 stjerne i den forbindelse. Jeg er rasende over at jeg har været så dum at bestille noget herinde hos jer og så ikke har modtaget min vare. Det er gigantisk uretfærdigt!!!
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Kundeservice svar: Vi har bemærket, at det problem, du rapporterede, er blevet løst via e-mail. Vi er glade for, at dit problem blev behandlet hurtigt. Hvis du har yderligere spørgsmål, er du velkommen til at kontakte os igen. Vi beklager også oprigtigt den utilfredsstillende logistikoplevelse, du oplevede. Vi har bemærket dette problem og vil give det tilbage til vores logistikpartner for at optimere leveringsprocessen. Tak for din feedback, det hjælper os med at forbedre vores tjenester.
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Adrian Adrian
worthless
tried using it on the day it arrived and the lift button did not work. I have been going back and forth with the company and it has not been replaced and I have not received a refund. This will be my last purchase from this company. Do not purchase this hoist.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nick Berdebes Nick Berdebes
Not received
Not reliable service
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Kenvb Kenvb
Owner
it keeps tripping the safety switch,,always climbing on ladder to pull switch back down.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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M B M B
Total junk.
Yeah, this is one to avoid. The cable is weak, and came frayed, it loves eating the cable and locking up the reel. Macxes out at about 200lbs and just chokes (1500lbs shy of advertising) It's cheap!
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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tom tom
terrible noise
very nice-looking product. However, after 5 uses the motor started making loud noise like something is loose in the brake mechanism when unrolling cable with little to no load. Going up no problem. I submitted claim and they offered $20 REALLY $20 will not replace it when it finally fails completely. I have video but it won't let we load it. BEWARE of warranty may not be honored.
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Larry Larry
overhead winch
I never received this product, and Vevor did nothing to help resolve the issue. If they had required at least a photo of the delivery, I could have had more to work with with FedEx. They did not seem to care about helping resolve the issue. I will never buy again from Vevor or request delivery from FedEx either.
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Kundeservice svar: We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue.We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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Cdb Cdb
Pure Junk. Beware!! Buy from elsewhere
Hoist arrived and glad I opened it and tried it right away. Would only barely hoist a couple of feet(no load) before smelling like burnt rubber and getting very hot to the touch and stopping. Tried different solutions but met with same result. Now vevor is making me jump through several hoops to initiate a return, even with a video of proof, they are still making me wait for some unknown reason. Cannot contact anyone. First DO Not Buy this winch. It has too much internal plastic. Second, if you must Do Not buy from Vevor. Get from the big A.
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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