kalilazizi183

Not good winch

Verifisert kjøp

اگر می‌خواهی این را برای شکایت به Customer Service به انگلیسی بفرستی، می‌توانی این‌طور بگویی: The winch line/cable is not strong at all and it breaks very easily. I already requested a replacement cable, but I never received one. Also, the winch will pull the cable in and wind it up, but it does not release or feed the cable back out. I have tried both the wired and wireless controls, but the problem remains. I’m very disappointed with the quality of the winch and especially with the customer service. I contacted you about the cable issue and requested a replacement, but nobody properly followed up or resolved the problem.

1 personer syntes dette var nyttig

Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Joao Ricardo Rocha

Solenoid doesn’t work

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Completely frustrated with this product. This is the second winch I’ve purchased, and it arrived with the same defect: one of the solenoids doesn’t work. When I bought the first one, I reached out to VEVOR, but my issue wasn’t resolved. With this second purchase, I won’t even bother trying to contact them. I’d rather avoid further frustration. DO NOT RECOMMEND!

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.

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Ricardo

Dot try to get a refund!

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I tried to get my money back. They played like I did not respond. I responded twice. I have no use for the product or this company any more.

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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bi***

idk yet but the wire hook up are cheaply made

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looks good but I was hooking up the red wire and it broke off with very little tightened to it

1 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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ta***

SAV

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je me bat dépuis 3 semaines pour obtenir les pièces de rechange sous treuil en garantie j ai fourni photo vidéo contact avec SAV réponse par mail avec des tickets d ou je ne comprends rien et des mails me disant qu ils ont aucune nouvelle et vont classer mon dossier ils devraient me contacter sous 48 hrs malgré mes mail leurs demandant de me contacter en URGENCE rien n avance à part des demandes de numéro de commande de documents je ne sais plus quoi penser je suis dans le pétrin!!!

0 personer syntes dette var nyttig

Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème et sommes restés en contact permanent avec vous à ce sujet. Nous vous avons communiqué une solution par e-mail et attendons désormais votre retour. Soyez assuré que nous continuerons à assurer le suivi jusqu'à ce que le problème soit entièrement résolu. Nous vous invitons à surveiller les réponses liées à votre demande ainsi que les notifications par e-mail.

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boomer

Cheap Garbage

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No way to mount without buying additional parts

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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harri.vainikka1

Verifisert kjøp

Brukeren la ikke igjen noen skriftlige kommentarer.

0 personer syntes dette var nyttig

Kundeservice svar: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!

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swinforddarrell

Bad winch motor sucks

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Bought few months ago went to use it and winch got hot and quit working. Was winching 1 roll of hay... please contact me to get this refunded or send another one and I will send mine back!!

2 personer syntes dette var nyttig

Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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Ma***

Customer service sucks

Verifisert kjøp

This customer service really needs to be updated.. I want a refund

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Michael Williams

13500 Vevor winch

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Not even been a full year yet all sorts of problems with it piece of junk made very cheap quality and they wouldn't even stand behind their product for the full year

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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Kundeanmeldelser for VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

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