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VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

Kundeanmeldelser for VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

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Steven chamberlain Steven chamberlain
I just got bad luck
Side connection to clutch or whatever loose
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Kundeservice svar: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Bien mais !
Alors ça fait 2 ans que j'ai ce treuil il est bien puissant pratique pour une remorque bateau en revanche les câbles d'alimentation sont en cuivre aluminium et ne tiennent pas dans le temps et sur les deux ans j'ai dû changer le boîtier de la télécommande au bout d'un an
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Kundeservice svar: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Marc70 Marc70
Excellent customer service
Bought and tried it before installing, everything worked great. Installed and it wouldn’t winch out, but would free spool and winch in. When taking out the switch box, it would winch in or out, but reinstalling wouldn’t work, even retightening the bolts didn’t fix it. Several back and forth with Vevor, I was offered a new winch or full refund. I’m taking the cash and I’ll figure out the relay later. 😁👍
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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markshotrodgarage427 markshotrodgarage427
Mounting hardware issues
I would have given it 5 stars but the mounting hardware needed modifications. There are 4 square nuts that slide into the mounting slots at the base of the winch. We discovered a few of them would not slide into all the way and the bolts would not thead in. We sanded off one side of the nuts so they would go in far enough to thread the bolts in.
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Kundeservice svar: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Armando Rojas Armando Rojas
Control
El control remoto es de muy baja calidad el primer día le pasó esto la calidad no es buena Si tiene garantía es necesario remplazar Es imposible subir la foto
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Kundeservice svar: Estimado/a cliente: Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que nuestro producto no haya cumplido con sus expectativas y comprendemos perfectamente lo frustrante que puede ser esta situación. Hemos creado un caso de soporte para atender su incidencia, y nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico en breve. Le mantendrán informado durante todo el proceso hasta que el problema quede completamente resuelto. Por favor, revise su bandeja de entrada con regularidad para no perder nuestros mensajes.
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Jeffreaux Jeffreaux
Owner
Owner 3
Nice Winch.. not reall happy with the way the electronics are mounted on the top.. I got a real good price on it so I thought I would try it.. It is by no means a Warn brand winch. That being said... The price was great.. The remotes both work fine. The wireless one uses some odd sized battery.. Not a huge issue but it does mean you don't likely have one setting in the junk drawer at home. I Sold it before ever actually putting it to use. So my review is somewhat not that relevant. I did like the rope on the winch.
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Lasko Lasko
Hasimovic
Hasimovic 3 Hasimovic 3
Colis livré 3 jours en avances, mais le colis est arrivé avec une ouverture ce qui est dommage jespere que rien n’es manquant a l’intérieur
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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DIMITRI SAVART DIMITRI SAVART
Treuil
Il est vraiment bien mais il fait énormément de bruit et quand je les déroulé la corde était fondu du coup pas pu le déroulé a fond j'attends une réponse du sav on verra si il son correct
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Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Justin Craig Justin Craig
Dr.
This is the third identical 13500 lbs winch I purchased (the first 2 were purchased via Amazon and Temu, both of which suffered catastrophic failures after minimal use; the winch purchased from Amazon failed on its first use fracturing the steel/aluminum casing where it bolts into the mounting plate. Additionally neither winch was capable of the out spooling fumnction by either wireless or wired controller This particular winch demonstrated enhanced design and quality control and came fully functional. Will customer service please contact me to discuss how I might repair or replace parts on the first two winches? This winch operates within the specifications advertised and came with fully function line out capabilities by wireless and wired remotes. I've used it for 2 jobs and it has performed admirably, relative to the two defective winches i purchased previously. I've been a big fan of this company but my experience with the first 2 winches has left me questioning my support for Vevor.
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Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Curtis Grates Curtis Grates
Mechanic
So far so good
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Kundeservice svar: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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