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VEVOR sammenleggbar knescooter, styrbar kneløper i aluminium med høydejusterbart håndtak og knepute, 12" terrenghjul, doble bremser, benrestitusjonsscooter for brukne ankelfotskader, 350 LBS

Kundeanmeldelser for VEVOR sammenleggbar knescooter, styrbar kneløper i aluminium med høydejusterbart håndtak og knepute, 12" terrenghjul, doble bremser, benrestitusjonsscooter for brukne ankelfotskader, 350 LBS

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47 anmeldelser
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David Farren David Farren
Owner
The knee seat does not fit for my knee.
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Kundeservice svar: Hello! We have created a ticket for you to follow up on this . Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Frustrated in DE Frustrated in DE
Takes longer to get parts than it did to get the scooter!
I ordered this scooter to enable me to move around after ankle surgery. The price is right, the assembly was straight forward, the scooter was delivered within a few days of ordering, and the scooter was exactly what I needed...except for one problem. One of the rear tires would not hold air. I put the scooter together the day before my surgery and two days later, the back tire was flat and would not hold air. I'm non-weight bearing for 4-6 weeks so I figure I can get the issue resolved relatively quickly. WRONG. They're happy to replace the entire wheel and tire but it will take THREE WEEKS to arrive. Apparently, they can ship the full scooter from somewhere in the US but the parts have to come from a warehouse in China. That is some seriously poor planning.
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jennifer Parcell Jennifer Parcell
Too wide a turning radius
I didn't end up using it at all for my broken ankle. A friend put it together and broke down the box it came in and out it in the recycle can while I was in the hospital. Waste of $ for me. I ended up renting a wheelchair because of the tight turning radius.
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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John Bennett John Bennett
CEO
It started bad, then got worse. I chose this product to replace a broken knee scooter for its features and the delivery date listed met my urgent need. The unit arrived two days later. Then, upon putting it together, the rear wheel was scraping caused by the brake adjustment and bent wheel that wobbles. I immediately submitted a service ticket and for each reply it takes 24-36 hours for a response. One week later from date of order, I do not have a scooter and had to work around using my old broken one. Service is literally painfully slow and becoming very costly b
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Kundeservice svar: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
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Oliver Schramm Oliver Schramm
Bremse nicht funktionsfähig!
Die Bremse ist fehlerhaft montiert, so dass sie entweder schleift oder nicht bremst. Dementsprechend ist der Roller nicht funktionsfähig! Der Service hat anfänglich schnell auf meine Reklamation mit Nachfragen reagiert, jetzt bekomme ich aber seit drei Tagen keinerlei Antwort. Sehr ärgerlich!
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Kundeservice svar: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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DF DF
Buyer
Be sure to to verify the measurements, including the weight of the scooter, before you purchase. This scooter was too large for my needs and I was unable to return it.
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Kundeservice svar: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Arkun Arkun
Looks good but it’s useless for the purpose
This knee is not designed by someone who ever had to use a knee scooter (lucky for them). Because of it size and the tire location it’s pretty much useless for this purpose. The weight and size also makes it extremely difficult to get it over, even a small curb)Unless you are huge and very strong , this knee scooter will be useless. Knobby tires makes it also very difficult to push around especially going uphill (even a very gentle uphill)
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Kundeservice svar: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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