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VEVOR kommersiell stativmikser, 30 Qts bolle i rustfritt stål, 1500 W kraftig elektrisk matmikser med 3 hastigheter justerbar 108/199/382 rpm, visp med deigkrok inkludert, perfekt for bakeripizzeria

Kundeanmeldelser for VEVOR kommersiell stativmikser, 30 Qts bolle i rustfritt stål, 1500 W kraftig elektrisk matmikser med 3 hastigheter justerbar 108/199/382 rpm, visp med deigkrok inkludert, perfekt for bakeripizzeria

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Marco  Boscan Marco Boscan
Dueño
Dueño 3
Falto la palanca con que sube y baja la bandeja, no llego con la maquina Necesito que me la envíen por que así tiene un mal funcionamiento, no se aprovecha y además es primera vez que me pasa algo así, siempre e pedido y nunca había faltado nada
1 personer syntes dette var nyttig
Kundeservice svar: Le pedimos sinceras disculpas por los inconvenientes que esto le haya causado. Hemos recibido su solicitud y hemos mantenido una comunicación constante con usted respecto a este asunto. Tenga la seguridad de que estamos dando un seguimiento detallado al caso y le informaremos sobre la solución a la mayor brevedad posible. Mientras tanto, le rogamos que esté atento a las respuestas de la solicitud y a las alertas por correo electrónico para conocer las novedades.
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Fidencio Ayala Fidencio Ayala
Baker
At first look the mixer looks nice, when you begin to look around the start and stop buttons seems too simple for the price of the mixer. The lever to lower and rise the bowl is very flimsy even when adjusted correctly. The four boots that help with the grip on the floor are not the correct fit, they either fall off or roll off. The mixer cannot be turned off and on continuously or your breaker will trip. When using the mixer on speed 1 the mixer works ok with light shaking. When using in speed 2 the mixer also has slight shaking. When using in speed 3, it is the worst, the shaking is excessive that the mixer literally moves from side to side you have to stand on the mixer so it can stop shaking. I believe the 4 legs need to be wider. The mixer does mix the dough correctly without the exception of the mixer walking away. The mixer is easy to clean all the way around. I was thinking of giving 3 stars but there's too many cons than pros with this mixer, I am not a satisfied customer for sure. P.S The amount of dough used to test the mixer was 7 cups of flour.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sukhi Sukhi
Singh
This machine only worked for 10 months. I have tried many times to contact VEVOR, but no one answers. They are only selling products and provide no after-sales service.
6 personer syntes dette var nyttig
Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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***** *****
Owner
Terrible company to deal with. Customer service is cookie cutter responses, no phone number to physically speak to something (phones were never working when I asked for someone to call me), Every emailed to Vevor was always 24-48 response. Item came damaged and was refused at that time. Took Vevor 4 weeks to actually refund my money. I sent them photos, tracking, and even had to prove to them that the item was already back in their warehouse. Then they changed the story for why the item wasn't refunding yes. I do NOT recommend to purchase anything on the larger size from this company.
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Kundeservice svar: "Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again. "
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