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VEVOR Hagetilhenger, 28 kubikkfot og 800 kg, ATV UTV-tilhenger, Tauing bak ståltippvogner, Avtakbart bakpanel, Ekstra kraftig trekkbar hagetilhenger for gressklipper, traktor, hageavfall

Kundeanmeldelser for VEVOR Hagetilhenger, 28 kubikkfot og 800 kg, ATV UTV-tilhenger, Tauing bak ståltippvogner, Avtakbart bakpanel, Ekstra kraftig trekkbar hagetilhenger for gressklipper, traktor, hageavfall

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billegan89 billegan89
An OK Product for What You Spend, Needs Work
Overall it is a decent trailer. The orange sides need a way to pin them to the frame, I will have to modify that. The dump latch immediately came unclipped with weight in the trailer while towing it. There is not enough meat for the latch to secure it. So I will weld a small plate to fix that. Overall build quality is ok for what you spend.
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Kundeservice svar: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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Dominique Lévesque Dominique Lévesque
Belle remorque mais des pneus de capacité de 2x 250 lbs seulement, pour une remorque de capacité théorique de 1600 lbs....
Belle remorque mais des pneus de capacité de 2x 250 lbs seulement, pour une remorque de capacité théorique de 1600 lbs.... 3 Belle remorque mais des pneus de capacité de 2x 250 lbs seulement, pour une remorque de capacité théorique de 1600 lbs.... 3
Belle petite remorque, le seul problème c’est qu’on avait choisi ce modèle pour sa grande capacité de charge (680 kg ou 1600 lbs). Quelle déception une fois montée de se rendre compte que les pneus ont une capacité de charge de seulement 250 lbs chacun (donc un poids de charge combiné de 500 lbs…voir photos plus bas). Très loin de ce qu’on nous avait promis. C'est selon moi de la fausse représentation d'un produit. Elle nous est pratiquement inutile. Nous avons contacté le vendeur pour avoir des pneus convenables mais le vendeur ne vend pas de meilleurs pneus… Il nous a offert de retourner la remorque ou de nous donner un rabais de 100$. Nous avons pris le rabais de 100$. Je leur ai demandé une explication pourquoi cette remorque ne possède pas des pneus adéquats pour sa capacité, je n'ai jamais reçu de réponse....Nous allons essayer de trouver des pneus ailleurs avec une capacité de charge de 800 lbs par pneu. Vérifier donc avant d'acheter que vous n'aurez pas besoin de transporter plus de 500 livres…
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Kundeservice svar: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client a été décevante ; nous prenons vos remarques très au sérieux. Merci beaucoup de nous en avoir fait part : vos retours sont essentiels pour nous permettre de corriger la situation et de nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par échanges d'e-mails. Nous nous réjouissons que votre souci ait été pris en charge rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Diane Diane
Bonne qualité apparente, mais défaut de fabrication
La remorque semble solide et de bonne qualité. Malheureusement, les pièces du système d’attelage ne s’emboîtent pas correctement à cause d’une bavure métallique. Cela fait plusieurs jours que j’essaie de la poncer pour pouvoir utiliser la remorque. Vu sa taille, son poids et le fait qu’elle était déjà montée, un retour serait trop compliqué. Dommage, car malgré sa qualité apparente, je ne peux toujours pas l’utiliser. D’où les 3 étoiles.
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Kundeservice svar: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Wally T Wally T
Its ok but could be better
Poorly shipped (came damaged), scratches easliy, and metal seems a little thin but does the job.
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Kundeservice svar: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via email shortly. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
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Colin Levey Colin Levey
Finnicky to assemble but works well
Not the easiest to assemble solo, but it will do the job. The dump handle has a habit of releasing on its own which can be frustrating but otherwise its good.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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at*** at***
Product in box wax damaged
We were very excited to order this trailer and when we received it and started unpacking it we noticed one of the rails was badly damaged. We were very disappointed and immediately notified the company. After a lot of back and forth we finally received a partial reimbursement. Also I think some pins should have been provided to secure the rails around more firmly. Other than that the trailer is being put to good use
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Ben Russell Ben Russell
Support Lacking
I'd recommend 2 people and your own wrench for assembly. The trailer works alright but the hardware package came ripped inside the box even though the box was undamaged. The instructions mentioned there would be spare hardware left over but in fact it was missing a few pieces in the end. Vevor support's only solution was for me to disassemble and repackage the entire product instead of shipping me the few missing pieces. So I'll be heading to the hardware store to make do.
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Kundeservice svar: Dear Valued Customer, Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible. We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding. We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications. Thank you for your patience and cooperation.
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Jeremy Jeremy
Unacceptable packaging
Unacceptable packaging 3 Unacceptable packaging 3
Extremely poor packaging. Product came bent, scratched and needed extra work to put together. Very disappointed when received. Tried to upload more photos but wouldn't accept them.
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Kundeservice svar: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Julien Julien
Qualité à revoir
Reçu abîmé à des endroits avec des rayures, emballage à revoir, la qualité est très moyenne voir faible, épaisseur du métal très fin, je me doute pour économiser les coûts. À voir dans le temps comment la remorque vieilli mais je me doute bien qu'elle ne va pas durée bien longtemps.
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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JusticePrevails JusticePrevails
Mr
The metal is very flimsy and thin. I had to re-enforce the sides and bottom with half inch plywood, because putting a heavy item was bending the metal. It is supposedly rated for 750lbs. Once re-enfoced, it works great. I also had to put plastic tywraps on the upper bars, because they were ratteling (noizy) when the cart was moving. What could I expect from a 300 CAD trailer? Don't expect a quality trailer at this price point. A real good one is worth around 700 CAD minimum. However, the customer service is great and got a rebate due to the unacceptable delay from the carrier (Purolator).
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Kundeservice svar: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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