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VEVOR Rekkverk for utendørs trapper, 2-3 trinns trapperekkverksett, overgangsrekkverk i karbonstål med monteringssett, trapperekkverk for eldre, betongtrinn og veranda og terrasse, svart retrobue

Kundeanmeldelser for VEVOR Rekkverk for utendørs trapper, 2-3 trinns trapperekkverksett, overgangsrekkverk i karbonstål med monteringssett, trapperekkverk for eldre, betongtrinn og veranda og terrasse, svart retrobue

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Kundeanmeldelser, inkludert produktstjernevurderinger, hjelper kunder med å lære mer om produktet og avgjøre om det er det rette produktet for dem.
Den samlede vurderingen vår er ikke et enkelt gjennomsnitt. Vi prioriterer autentiske og troverdige anmeldelser og filtrerer ut duplikater eller ugyldig innhold før vi beregner den endelige poengsummen. Dette bidrar til å sikre at vurderingen virkelig gjenspeiler reelle kundeopplevelser.
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Ginette Blouin Ginette Blouin
Item not available in Quebec
The item was shipped from Alberta by Purolator and returned to Vevor by Purolator due to the delay in delivery . If I had known that this item would be shipped from Alberta I would not have ordered it. I recommend that Vevor displays "out of stock" on their Web site whenever the item is not available in Quebec
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Kundeservice svar: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Doer of Things Doer of Things
Rust after 3 months
These handrails rust easily. They go in well and look good, but the rust can’t be stopped. The water gets into the unpainted posts and creates rust down onto the lower rail. DO NOT BUY THESE RAILINGS!!
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jenn Jenn
Rusty handrails
These handrails rust after 3 months and it is not something that can be fixed easily. Water has access into the posts themselves. DO NOT BUT THESE!!!
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Kundeservice svar: Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved. Please check your inbox promptly for our messages.
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Jessica Morrow Jessica Morrow
Railings
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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BigfootC BigfootC
Looks good but you need mechanical skills to install
This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike Barrett Mike Barrett
Homeowner
I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.
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Kundeservice svar: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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sara sara
Sadly arrived damaged. Badly scatched, will be returning
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Kundeservice svar: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Andrei Ermakov Andrei Ermakov
Mr
The rails are good, I ordered 2 but for both something was missing like some nuts, screws and washers, had to buy myself. And one was a little bit scratched, but overall quality is good..
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Kundeservice svar: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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Randy Boone Randy Boone
Part Missing
A part was missing. I had to go to my local Canadian Tire Store to buy the hardware to complete the assembly.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dereck Dereck
Homeowner
Terrible instructions. Poorly sized fasteners. I almost returned it, but I needed a handrail asap accordingly to state and local law. I'll forge my own handrail next time.
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Kundeservice svar: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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