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VEVOR Varmepresse 4-i-1 Cap Heat Press Machine 6x3 tommers Clamshell Sublimation Transfer Lcd Digital Timer Temperaturkontroll med 4 stk buede

Kundeanmeldelser for VEVOR Varmepresse 4-i-1 Cap Heat Press Machine 6x3 tommers Clamshell Sublimation Transfer Lcd Digital Timer Temperaturkontroll med 4 stk buede

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VERN VERN
PRESIDENT
We opened the box and were anxious to start using it. after using it the 1st time we noticed the new hat had black marks on it, which came from the top platen. The paint was coming off! We have reached out for a new top platen to rectify but have since recived a platen meant for another machine. I have requested again to get the correct part. Will see how that goes
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Kundeservice svar: To our valued customer, thank you for being patient and cooperative. We’re actively handling your concerns and are dedicated to finding a solution that works for you. Please make sure to check your ticket and email regularly for updates on the progress. If you have further questions or need assistance, don’t hesitate to reach out.
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Chazz Raddatz Chazz Raddatz
Challenge and did not recieve all plattens
I received the hat press and was excited. When opened up the box we did not receive the 3 extra plattens it was supposed to come with. Chatted with vevo and said I would hear something in 24 to 48 hours. Tried to press my first hat and found the spring that holds the cap in place is a challenge to work with. I had hard time getting a smooth flat surface to press. It may have been better if I had th4 option to try a different size platten. I need to spend more time and practice but right now I find the press a little challenging
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Kundeservice svar: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
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Jason Jason
Not great
Works for a bit then the heat freaks out and either melts the hat or cools down so low it work set the patch.
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Kundeservice svar: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jake Jake
Mr
Trash, waste of money don’t buy it as you’ll not be able to get a refund for its performance. DO NO WASTE YOU MONEY
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Marko Marko
Craftman
I bought this heat press in 2023 and used it only 3–4 times before it broke down. The thermostat is defective and now the machine overheats to maximum every time I turn it on. Since the warranty has expired, I understand I cannot request a replacement, but I must say I am very disappointed with the product quality. I run a small business focused mainly on t-shirts (sometimes hats too), and I expected the press to last much longer. This experience has unfortunately left me dissatisfied and cautious about purchasing your products again. If there is any way you could offer support, replacement parts, or a discount for a reliable upgrade, I would appreciate it. Best regards,
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Fabian Jakins Fabian Jakins
Not worth it! Do not buy
This hat press has a lot of issues. The platten will not stay on, you can make the set bolt as tight as possible and it still slides off. It will leave creases in your hats and it is definitely not compatible with rubber/pvc patches. Even though they advertise free returns, they will refuse to process a return. I’ve purchased many items from vevor but I will no longer be doing business with this company based on the very poor customer service.
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Kundeservice svar: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on your concerns and are focused on finding a satisfactory resolution. Please make sure to check your ticket and email regularly for updates on the progress. Don’t hesitate to reach out if you have further questions or need assistance.
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Kelly Kelly
Hat heat press
I was hoping this was going to be a great replacement for hat heat press. The top part has ruined multiple hats by putting black marks if touching product while situating it for heat press. Very disappointing and discouraging as now I am out money.. Will not let me post photos
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Kundeservice svar: Dear valued customer, we hope this message reaches you well. Following our recent conversations and the agreement we came to, we’re writing to let you know that we’ve completed the actions needed to address your concerns. We’re truly sorry for any inconvenience or frustration this situation brought about—your satisfaction is incredibly important, and we’re determined to set things right.
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Dyllen Dyllen
Don't recommend
Didn't work from moment I unboxed it. Has LLL code. Reached out to customer service and they sent an electrical part but I'm not comfortable changing it as it's inside the machine.
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Kundeservice svar: Dear valued customer, We appreciate you sharing your feedback. Sincere apologies for any trouble this may have caused. For quick support, please reach out via our online "Contact Us" section—our after-sales team is ready to help. Thank you for your understanding.
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MS MS
Mr
Didn't work out of the box. Temerature was acting up and the press was beeping constantly. Customer service made me cut some wires and reconnect. That didn't fix the issue. They didn't want to reimburse me (return) or replace the press. They offered me $56 to keep the press. Then they offered me $117 and after that $115. I contacted PayPal and got my full refund. With their bull they tried to pull, I will NEVER buy anything from Vevor again. I bought a vacuum pump and a pneumatic jack from them, which work fine. I didn't mind the press not working out of the box. Things happen. But them not be willing to remedy the issue and offering me quarter of the price back as a "remedy" that should be illegal. I hate their third world practice they trying to pull here in Canada.
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Kundeservice svar: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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Michael Francisco Michael Francisco
Business Owner
Not at all happy. Temperature control was erratic upon arrival. It would jump hundreds of degrees, even while the head remained cold. I’ve spent over a month trying to get this resolved and Vevor has told me they cannot help me and has offered me a $38 credit. I have purchased a unique aftermarket accessory which cannot be used on any other model. They did send me replacement controllers, even though I have explained to them that the controller is not the problem. It is the thermocouple which senses the temperature at the hot end. They advised me to take it to a local company for repair although there is no local company that I can take it to. Even if I could take it to a “local” company how on earth would they get the replacement part that is needed to make this unit work properly when Vevor cannot even send me the proper replacement part.
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Kundeservice svar: Dear valued customer, we hope this message finds you in good spirits. As per our recent discussions and the agreement we came to, we’re writing to inform you that all necessary steps to address your concerns have been completed. We’re truly sorry for any inconvenience or frustration this situation caused—your satisfaction is incredibly important, and we’re committed to setting things right.
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