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VEVOR Kraftig ATV-tilhenger i stål, 340 kg 0,43 kubikkmeter, hagetilhenger med avtakbare sider for gressklipper og traktor

Kundeanmeldelser for VEVOR Kraftig ATV-tilhenger i stål, 340 kg 0,43 kubikkmeter, hagetilhenger med avtakbare sider for gressklipper og traktor

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Daryl Daryl
Bad shipping company and poor customer communication
This is not a review of the trailer as I never received it. I ordered this and it was shipped from LA to Sacramento via Pilot Freight. It then sat in Sacramento for over a week. I'm 2 hours away. Pilot never called to schedule a delivery and their online scheduling tool would not work. I finally called Pilot and got them to schedule a delivery. On that day, they never called. I called them in the afternoon and was told sorry, there was a delay with another item on that truck and my item will be delivered the next day. I sent a comment Vevor Customer service to tell them about the shipping issue and ended with saying it will be delivered tomorrow. I got what seemed like an autobot response offering $15 refund for my trouble. Then an hour later, another seemingly automated email saying my package is lost and Vevor is refunding the full order amount. The next morning , the shipper had "customer refused" on the tracking #. Long story short, companies don't communicate effectively any more and I should have saved my comments for after delivery. Lesson learned. I ordered the exact same trailer from Walmart the next day for $50 cheaper. This time it shipped via Pilot from Georgia (all the way across the country!). It was delivered on time without any hassles. Go figure.
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Chato Chato
NA
This trailer is trash. it cannot hold 600 pounds when the sides are held together by removable bolts. It is made of cheap sheet metal and is not worth more than 100 dollars.
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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ghost ghost
did not see
I never got it ? you can't deliver WY do you list it!.??????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!GHOST IT.
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Kundeservice svar: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on your concerns and are focused on finding a satisfactory resolution. Please make sure to check your ticket and email regularly for updates on the progress. Don’t hesitate to reach out if you have further questions or need assistance.
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JP JP
This cart was never delivered
This cart was never delivered. Company worked with me and did refund my money. But when I reorder this cart, the price had gone up.
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Kundeservice svar: To our valued customer, thank you for being patient and cooperative. We’re actively working to resolve your concerns and are dedicated to finding a solution that meets your needs. Please check your ticket and email periodically to stay updated on the progress. If you need further help or have additional questions, don’t hesitate to contact us.
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William Rodger William Rodger
Missing Part 1 screw and 1 Nut
It is ridiculous that when a part is missing from the box you need to send photos and labels of the box and go through a bunch of garbage to get a replacement bolt and nut to finish building the cart/trailer. Absolutely ridiculous- plus 15 days to send it to me once approved. Well now I am going to return the whole trailer and I won’t be buying from VEVOR again. Waste of my time
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Kundeservice svar: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on your concerns and are focused on finding a satisfactory resolution. Please make sure to check your ticket and email regularly for updates on the progress. Don’t hesitate to reach out if you have further questions or need assistance.
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Sandi Singer Sandi Singer
Go elsewhere
Probably would have loved it if I had ever gotten it. Shipper states they never received or delivered the product but Vevor customer service said it was delivered. After 3 weeks of waiting, they told me all they could do was refund my money. So much for the reliable part of their tag line.
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Kundeservice svar: Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.
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