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VEVOR Murphy monteringsveggfjærmekanisme kraftig støtteutstyr DIY-sett for queen size-seng (horisontal), hvit

Kundeanmeldelser for VEVOR Murphy monteringsveggfjærmekanisme kraftig støtteutstyr DIY-sett for queen size-seng (horisontal), hvit

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Tara Schultz Tara Schultz
Owner
These new brackets are horrible to install. Go back to the old ones. When you try to install them they fall off the brackets. Horrible new design . If i could review a negative star i would.
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Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Nick Nick
Incomplete description and no spares available
The description mentions it should uphold until 250kg. This seems to be not the case in reality. I contacted support to ask for stronger springs as a replacement part to mount, but I even couldn't get an answer from the support team on which spring constant is used in the current product. Disappointing service with no to the point answers! Pity.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Susanne Susanne
Bad instructions
The instructions are useless. It doesn’t give you any guidance or meassurements. Was promised by thier Customer service that I would get instructions incl measurements/templates, but they never did. Ended up complaining so much that they refunded the money and stopped the “service”. So now I have 12 kg of scrap laying around.
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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