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VEVOR utendørs rekkverk for trapper, 2-3 trinns trapperekkverksett, svart firkantet rør med horisontal stang, støtterekkverk i karbonstål for eldre, betong- og terrassetrapper, enkel installasjon

Kundeanmeldelser for VEVOR utendørs rekkverk for trapper, 2-3 trinns trapperekkverksett, svart firkantet rør med horisontal stang, støtterekkverk i karbonstål for eldre, betong- og terrassetrapper, enkel installasjon

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Kunde anmeldelser

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Hvordan kundeanmeldelser og -vurderinger fungerer
Kundeanmeldelser, inkludert produktstjernevurderinger, hjelper kunder med å lære mer om produktet og avgjøre om det er det rette produktet for dem.
Den samlede vurderingen vår er ikke et enkelt gjennomsnitt. Vi prioriterer autentiske og troverdige anmeldelser og filtrerer ut duplikater eller ugyldig innhold før vi beregner den endelige poengsummen. Dette bidrar til å sikre at vurderingen virkelig gjenspeiler reelle kundeopplevelser.
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84 Anmeldelser
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Lola Lola
Terrible customer service
Bought 2 of the exact same handrails. One was incorrect (missing holes to attach the crossbar) have repeatedly contacted customer service to get the right part including pictures to explain, I was sent 2 little plastic pieces…not even close to what was requested. Have been waiting for the return label to send it back; nothing been sent. So I have opened dispute with my CC.
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Kundeservice svar: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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oddeirikback oddeirikback
Brukeren la ikke igjen noen skriftlige kommentarer.
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Kundeservice svar: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Victoria Victoria
Owner
End caps of railings were cracked in shipping. Shipping seems to be an issue on all products. Items need to be packed better.
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Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Anita Schnitzius Anita Schnitzius
Outdoor handrail
I can't leave a review as we didn't receive all the parts! At first we noticed the box was torn off at delivery and rail was broken and contacted Vevor Support which was an experience in itself!! Finally after speaking with numerous people they sent a refund. After that we opened the box to find no directions, no nuts or bolts and one support leg missing!! Overall it was not a pleasant experience 😕
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Kundeservice svar: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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