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VEVOR Oxford Bell-telt, 4 sesonger 5 m yurttelt for camping med komfyruttak, vanntett pustende, rommer opptil 7 personer med glidelås med avtakbart gulv, familiecamping, glamping, utendørs jaktselskap

Kundeanmeldelser for VEVOR Oxford Bell-telt, 4 sesonger 5 m yurttelt for camping med komfyruttak, vanntett pustende, rommer opptil 7 personer med glidelås med avtakbart gulv, familiecamping, glamping, utendørs jaktselskap

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27 anmeldelser
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Joss G Joss G
Jamais reçu
Il y a un soucis avec l'envoi, mon colis s'est perdu, je dois à chaque fois relancer pour que ça bouge, je suis vraiment déçu
0 personer syntes dette var nyttig
Kundeservice svar: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Dacian Dacian
Damaged tent
I purchased a brand-new tent, but it arrived with multiple malfunctions and clearly looked like an open-box or used item. I immediately opened a support ticket, and I was told that I would receive a refund. Unfortunately, the refund was never issued, and I am now stuck with a damaged tent. This has been an extremely frustrating experience. The lack of follow-through and poor customer service are unacceptable. I expected much better from Vevor. Shame on you, Vevor. I will never purchase your products again.
0 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Anthony Savino Anthony Savino
Leaks like crazy
Save your money lucky to fit 2 people inside first night leaked like crazy woke up everything was soaked had to buy a tarp 40.00 to salvage the weekend when I emailed was told I probably set it up incorrectly total bull
1 personer syntes dette var nyttig
Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mary Ellen Shaw Mary Ellen Shaw
Canvas tent ,4 season, 5m/16.4 8-10person yurt tent
This tent is not canvas only the top is made out of canvas. We put it up and within a day it blew over and totally ripped. The places for the stakes tore while trying to put the stakes in and tighten them. I have been trying to get a refund for over two weeks. This company and the tent is horrible. Do not buy their tents, pay a higher price for a real canvas tent!
2 personer syntes dette var nyttig
Kundeservice svar: To our valued customer, thank you for being patient and cooperative. We’re actively handling your issues and are dedicated to finding a resolution that meets your needs. Please check your ticket and email on a regular basis for updates regarding the progress. Don’t hesitate to contact us if you have more questions or need further help.
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John H John H
Poor quality Zippers (broke)
First of all, I love this tent! It served me very well in the winter. There is so much space for 2 people and a wood stove. But the zippers bend after repetitive use (over a 3 day period). One zipper came off the track, Another zipper is unusable due the seam sealing tape that covered the zipper. I would have paid a 100$ extra for better zippers. SUCH A KEY PART OF THE TENT. I want to return this and look for a different, more expensive, brand. money wasn’t the issue when I purchased this tent. But I guess you get what you pay for.
2 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, Thank you for sharing your feedback. Please accept our apologies for any inconvenience. For immediate assistance, reach out through our online "Contact Us" page—our after-sales team is ready to help. We appreciate your understanding.
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Missy Missy
Not a happy camper
This tent was easy to set up, however not worth any of the time, money, or effort if you are planning on doing any camping in the elements. The first rain filled the floor with puddles and the roof leaked worse than any tent I've ever been in. I'm so disappointed in the product and will be seeking a refund.
2 personer syntes dette var nyttig
Kundeservice svar: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
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Vevor OVERCHARGED me for this and WILL NOT correct Vevor OVERCHARGED me for this and WILL NOT correct
Do NOT Get Ripped Off By This Company
I purchased this tent for an advertised PRO price of $589.75 on August 23, 2024. I was somehow charged over $800 for the tent. I promptly contacted customer service, which was nothing more than an AI bot. After being put off and given the runaround for OVER A MONTH, I was finally informed that the tent was no longer offered for that price, therefore they could not refund me the difference I had paid. I filed a complaint with PayPal to have the difference refunded, which to this point, has been rejected. Absolutely the worst customer service I've ever experienced. My next recourse is to dispute the charges with VISA, which I fully intend to do. As for the tent, you get what you pay for...there's a reason it's half or a third of the price of competing tents...it's way flimsier...yes, I'd say it's DECENT for the money, but if you're looking for a serious long term structure I'd look elsewhere. I intend to use this occasionally, in good weather and I'm confident it will suffice for that. BUYER BEWARE!!
2 personer syntes dette var nyttig
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