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VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

Kundeanmeldelser for VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

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Patty Rose Patty Rose
Owner
Was not as described girly was the same as a standard leaf cover with no sunblock. Would not keep algae from growing over winter
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Kundeservice svar: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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Lancaster1941 Lancaster1941
Pool Owner
Purchased 2 pool covers in May to be used in September. The brand new pool covers sat in a box until September. In September it was time to install the pool covers and it was realized the sizing was not correct. Pool covers in the box since delivery. Sent an e-mail to Vevor to see if Vevor could help. Their response basically said they are "SAD FOR ME" BUT NO RETURN AFTER 30 DAYS. Vevor had no understanding and offered zero customer satisfaction. Not even a credit or restocking of never used pool covers. Be aware of this poor customer service and don't buy something to be used more than 30 days later! I'm so happy they are SAD FOR ME :( 25050600927102391019
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Louie Louie
Mr
Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.
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Kundeservice svar: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Brendan Brendan
Poor Experience - Please look elsewhere
I ordered this pool cover thinking that it would be excellent for the price. When I received it and unboxed it, the quality seemed poor for the $450 that it cost. I simply requested to return the product and the customer service has been poor. I have the product in the box and simply just need to return it for a full refund. The messaging with the agents is extremely slow, and they seem unwilling to just accept the return. I would avoid ordering from here at all costs as they advertise free returns, but are not willing to help you..
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Dan Irvin Dan Irvin
Pool owner
Sent wrong size and will not correct. I sent all the information they requested 3 times and they just keep going in circles putting me off I believe in hopes I'll go away and not call on Econsumer.gov, FTC, State Attorney General, USA .GOV, FACEBOOK and Capital One. Any reliable company knows how to handle this without passing you to 10-15 people with the same information over and over. Thought Vevor was a reliable company. It's not that they don't know how to exchange, they don't want to. I'll will settle for 30 new Anchors and the two springs that were short. I have an insurance deadline and can't wait 2-3 weeks to go through sending back and receiving. So far no ideas, offers or any remedies.
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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