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VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

Kundeanmeldelser for VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

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leo442 leo442
ok for the price
most of the caps at the end of the straps have pulled off and the strap threading is unraveling. i do not think cover will hold up. But was cheaper than the original which lasted 22 years
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Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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dorisgibb1959 dorisgibb1959
Bad pool cover
Bad pool cover 1 Bad pool cover 1 Bad pool cover 1
I have just opened the box and installed the pool cover. I’m very disappointed. Compared to your instruction booklet you clearly have NOT-followed the same standards. You don’t have enough ties on the ends as your instructions suggest. Also at the stairway it looks like you patched it!!! I absolutely wish I could return for refund. But I’ve paid someone to install so let’s see what winter brings. Maybe the snow will just tear off:( I will not recommend it.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jon I Jon I
Wrong description
The image is of a right step but the description says left. I thought maybe the AI images were wrong but nope, they sent a right step. Doesn’t fit my pool and I have no cover this winter.
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Kundeservice svar: Dear Valued Customer,We are sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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j.*** j.***
Vevor returns/exchanges = likely impossible
Cover seems well made but customer service is terrible. Takes days to respond and to return you need to upload pictures to show the issue. Doesn’t work well with a mis-shaped pool unless you were to go very large. Didn’t return because of the issues with Vevor. Do not suggest purchasing from Vevor unless you don’t care about wasting the $ if it doesn’t work out.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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dltlbaker dltlbaker
Disappointing
Very unhappy with this purchase. The material is very very thin . The springs leave a gap between the ground and the connection point which is a tripping hazard. Please contact me to discuss.
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Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Victor Victor
Surprise surprise
Surprise surprise 2
We were getting ready to open the pool for the season, and when we were getting ready to do it we saw one of the panels belonging the cocer has several holes... it is strange since apparently it seems to be one single panel/section and the rest seems fine.... could a racoon or an opossum might have cause it? Not sure, but it's unlikely this just has happened after just one single use 😢
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Betty Betty
Owner
Fits well .There was a spot where the exterior binding had separated from the cover.It was only about an inch but had expanded to about 4 inches .Im concerned about that increasing over the winter.As well one of the metal tips on a strap has come off .It seemed like too much trouble to remove the cover and ship it back and we wanted to close the pool.For that amount of money I expected better.
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Kundeservice svar: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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GD GD
ne correspond pas vraiment
d'après le dessin il y aurait beaucoup de sangle MAIS IL N'Y EN A À PEINE LA MOITIÉ, ce qui rend la fixation beaucoup plus difficile-DOMMAGE !
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Kundeservice svar: Bonjour ! Nous vous prions de nous excuser pour toute question concernant la conformité du produit à la description. Nous ouvrirons un ticket pour nous contacter rapidement. En cas de divergence avec la description, nous vous apporterons une solution immédiate. Merci pour votre retour ; nous nous engageons à vous offrir une meilleure expérience d'achat. Nous vous tiendrons informés de votre problème par e-mail ; veuillez consulter votre boîte de réception pour toute nouvelle communication.
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Kevin Kevin
Pool Cover
Bought this pool cover before winter. Installed easy, drilled all holes and installed supplied brass anchors etc. comes with the tool to install springs easy. install went well aside from it being a little too big but its a shelf item and not a custom size. my biggest complaint is that when the cover took on snow, a couple of the spring/retention clips let go. the cover didnt let go but i had to tighten others and rig the missing clips with other hardware to hold. about 4 inches of snow had it sagging pretty good, not sure a good snowfall of 8+ wont collapse the cover if not cleared.
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Rick Rick
Mr
Great price. Lower quality fittings. Constantly having to tighten the straps. Hoping that it will last a couple of years . Probably would not purchase again.
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Kundeservice svar: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
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