VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

Kundeanmeldelser for VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

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Kundeanmeldelser, inkludert produktstjernevurderinger, hjelper kunder med å lære mer om produktet og avgjøre om det er det rette produktet for dem.

Den samlede vurderingen vår er ikke et enkelt gjennomsnitt. Vi prioriterer autentiske og troverdige anmeldelser og filtrerer ut duplikater eller ugyldig innhold før vi beregner den endelige poengsummen. Dette bidrar til å sikre at vurderingen virkelig gjenspeiler reelle kundeopplevelser.

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Anmeldelser for Gjeldende Produkt

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dorisgibb1959

Bad pool cover

Verifisert kjøp

I have just opened the box and installed the pool cover. I’m very disappointed. Compared to your instruction booklet you clearly have NOT-followed the same standards. You don’t have enough ties on the ends as your instructions suggest. Also at the stairway it looks like you patched it!!! I absolutely wish I could return for refund. But I’ve paid someone to install so let’s see what winter brings. Maybe the snow will just tear off:( I will not recommend it.

1 personer syntes dette var nyttig

Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Jon I

Wrong description

Verifisert kjøp

The image is of a right step but the description says left. I thought maybe the AI images were wrong but nope, they sent a right step. Doesn’t fit my pool and I have no cover this winter.

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,We are sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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j.***

Vevor returns/exchanges = likely impossible

Verifisert kjøp

Cover seems well made but customer service is terrible. Takes days to respond and to return you need to upload pictures to show the issue. Doesn’t work well with a mis-shaped pool unless you were to go very large. Didn’t return because of the issues with Vevor. Do not suggest purchasing from Vevor unless you don’t care about wasting the $ if it doesn’t work out.

1 personer syntes dette var nyttig

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dltlbaker

Disappointing

Verifisert kjøp

Very unhappy with this purchase. The material is very very thin . The springs leave a gap between the ground and the connection point which is a tripping hazard. Please contact me to discuss.

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Barry Bratton

Home owner

Verifisert kjøp

Nothing but junk is not a solid cover junk

0 personer syntes dette var nyttig

Kundeservice svar: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Sarah troy

Terrible

Verifisert kjøp

Got 2 holes in less the. 7mos.

0 personer syntes dette var nyttig

Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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Aaron

Missing parts

Verifisert kjøp

Pool cover was missing a part and I’ve been waiting for over 4 months now to receive the part. Very disappointed

0 personer syntes dette var nyttig

Kundeservice svar: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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EUGENE

Does not work with snow.

Verifisert kjøp

Does not work in a climate that is cold and has snow. The snow pulled down the tarp, tearing it to pieces.

0 personer syntes dette var nyttig

Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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Lisa

Never received the installation parts.

Verifisert kjøp

We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.

0 personer syntes dette var nyttig

Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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Stacy

Pool cover

Verifisert kjøp

I received the wrong pool cover. After multiple attempts the issue has not been resolved.

1 personer syntes dette var nyttig

Kundeservice svar: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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Kundeanmeldelser for VEVOR Bassengtrekk, Passer for rektangulære, nedgravde bassenger (3,66 x 7,62 m), Vintertrekk med dreneringshull, Nettingbassengtrekk for svømmebassenger, PVC-sikkerhetstrekk

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