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VEVOR popcornmaskin, popcornmaskin med handlevogn, 850 W, 225 ml vannkoker for 48 kopper per vask, popcornmaskin i herdet glass, inkluderer 4 kuler, kinostil, rød

Kundeanmeldelser for VEVOR popcornmaskin, popcornmaskin med handlevogn, 850 W, 225 ml vannkoker for 48 kopper per vask, popcornmaskin i herdet glass, inkluderer 4 kuler, kinostil, rød

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Chris Chris
Unconcerned with my concerns
I received some pieces that looked abused. I reached out to customer service and they forwarded my case elsewhere. I haven't heard from anyone since and it's been a month.
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Tham Tham
Good for its price, quality is alright
My unit arrived with slightly miscut/bent solid metal pieces, which resulted in me having to leave 2 of the included interior supports not installed, as the cart could not connect together properly without forfeiting these supports. The machine itself works great, and for its price, can't really go wrong. This was my third purchase of a VEVOR product, and I've come to notice that the electronic components/actual cooking components are typically very good quality, but any accessories, or in the case of popcorn/cotton candy machines -> carts, are quite poor quality.
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Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Joseph Joseph
buyer
Even after pre-heating the popper, the popcorn does stay warmer longer than 1 minute or so after its popped out.
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Kundeservice svar: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Cooke Cooke
Unit not assembled correctly
Purchased a unit for my home. Unfortunately it came not completely assembled. I reached out due to the glass not closing properly and figured out that the top wasn’t installed properly, which Ed called the door to not be able to be closed. Leading to popcorn periodically falling out of machine while in use. The customer service was prompt and professional, however the it did not resolve the issue. I have reached out for a refund due to the problem.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Daniel Daniel
buyer
after assembling the popcorn maker I realized it is too small for my needs . i would have sent it back for an upgrade but it's a little late for that. otherwise it is probably a good unit ( I haven't used it) .Probably will donate it to a charitable cause.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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Marco Marco
Wenn defekt keine Rücksendung möglich
Bei meiner Maschine gehen ständig die Leuchtmittel kaputt. Daher wollte ich zurückschicken. Aus dem “Servicecenter” kommt vollautomatisch immer nur “in ihrer Nähe gibt es keine Servicestelle für die Reparatur”. Das Ganze nun seid knapp 8 Wochen. Ich lasse meine Finger nun von vevor.
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Kundeservice svar: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Gabriel Gabriel
Wrong
’m very sorry, I booked this for an event but never received anything. I lost customers and credibility. I opened the package, but it was empty. Instead of receiving what I ordered, I received the wrong items of lower value.
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Olivier Olivier
Damaged Item Received
I received my popcorn machine, but unfortunately the item arrived severely damaged. The damage is significant and clearly makes the machine unusable. This is extremely disappointing, especially since I was expecting this package for Christmas, and now the entire plan is ruined. The item was damaged upon arrival, and this is not acceptable for a product sold as new. I am very disappointed with this situation and with the lack of quality control in the shipping process.
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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