Kundeanmeldelser for VEVOR popcornmaskin med vogn, 0,2 kg vannkoker i rustfritt stål, 800 W kommersiell popcornmaskin, 48 kopper per porsjon, popper i teaterstil, med 2-knapps betjening, glassvegg, PC-dør, 1 skje, 3 skjeer, rød

Our popcorn maker arrived with a shattered panel. We contacted VEVOR and did not hear back. A week later we reached back out and were told we’d get a response in 24-48 hours. A week later we reached out and said we hadn’t heard anything, and we were told that customer service reached out but never heard from us and here’s a screenshot of the email they sent (that we have verified we did not receive). The screenshot was of an email saying they would contact me in 4-8 hours from 5 days prior. Which they did not. I said this and was told they’d reach back out to me but go ahead and send more pictures to them, which I did. A week later, no email, head back to the support ticket, and am told “they emailed you again but you didn’t respond.” I explained again that I didn’t get either the first or the second email, I was asked to send pictures of the damaged panel, again, then was told I’d be contacted in a day or two. A week later, no email, and I asked why the support couldn’t just reach out on the open ticket, I provided more pictures upon request, then was told I’d be contacted in the next day or two. A week later, you guessed it, no email. I demanded the issue be resolved in the open ticket and explained yet again that I had no emails from support in my inbox or spam folder. I was responded to with “we’re sorry to hear that. Someone will reach out to you from the support staff.” Machine is pretty great except for the popcorn that flies everywhere and causes second degree burns every time you make popcorn, but this might be because of the broken panel. I’ll follow up this review with an email in the next day or two.

Kam komplett zerbeult an...

Product capacity was much less than I thought it would be but that is on me I guess. The product came with the kettle cover installed backwards and I didn’t know until after I put it all together. When I identified the issue it took days of back and forth with customer service who basically told me I misinstalled it. When I said it came with the cover on, they told me I was wrong. Recommendations: take pictures of everything before installing and don’t plan on much support if anything goes wrong.

’m very sorry, I booked this for an event but never received anything. I lost customers and credibility. I opened the package, but it was empty. Instead of receiving what I ordered, I received the wrong items of lower value.

I received my popcorn machine, but unfortunately the item arrived severely damaged. The damage is significant and clearly makes the machine unusable. This is extremely disappointing, especially since I was expecting this package for Christmas, and now the entire plan is ruined. The item was damaged upon arrival, and this is not acceptable for a product sold as new. I am very disappointed with this situation and with the lack of quality control in the shipping process.

Bei meiner Maschine gehen ständig die Leuchtmittel kaputt. Daher wollte ich zurückschicken. Aus dem “Servicecenter” kommt vollautomatisch immer nur “in ihrer Nähe gibt es keine Servicestelle für die Reparatur”. Das Ganze nun seid knapp 8 Wochen. Ich lasse meine Finger nun von vevor.