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VEVOR bærbar rullestolrampe, 1520 mm, sklisikker sammenleggbar handikaprampe i aluminium for rullestol, 360 kg kapasitet, dørterskelramper for trapper, inngang, terskel, døråpninger, sparkesykkel

Kundeanmeldelser for VEVOR bærbar rullestolrampe, 1520 mm, sklisikker sammenleggbar handikaprampe i aluminium for rullestol, 360 kg kapasitet, dørterskelramper for trapper, inngang, terskel, døråpninger, sparkesykkel

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stay_away_from_vevor stay_away_from_vevor
Arrived too late and was wrong size
Do not buy this ramp! Do not buy anything from the Vevor website! I bought this ramp because the Vevor website claimed that it would be delivered within a couple of days, and I was in a rush. It act took nearly a week to arrive. My contractor then told me that it was too short. I was reluctant to exchange it for a longer ramp from Vevor, since the 3ft ramp had taken too long to arrive. I got the below reply from Vevor customer service. Spoiler alert: Vevor offered to refund $41 for a ramp that cost $120, and I would be responsible for shipping. ---------------------- Dear Customer, Thank you for your new email, and we apologize for the inconvenience. We do not recommend returns or exchanges. Because our warehouse which deals with after-sale services is very far from you, and there will be more problems when you return the goods, for example, the goods might be lost or broken because of the shipment. Therefore it is better that you keep it to reduce the losses. And if you want to return the goods, you still need to pay the shipping cost yourself, which will cause you to have more losses. Please check our Returns & Refunds Policy: https://www.vevor.ca/pages/return-policy Please think again. We can still offer 41 CAD part refund for you if you need it. Then maybe you could find other ways. We ask for your understanding and we apologize for the inconvenience. We hope to have your answers soon. Best rega
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Andrew Andrew
Operations Supervisor
Garbage. Do not buy. The ramp is flimsy and bows and twists in the middle. I asked for a refund and they replied that the folding version is normal to have an 'elastic' effect when used. This is advertised for a wheelchair or scooter. A wheelchair would flip over the side if they tried to use it. A scooter would crush this under the weight.
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Kundeservice svar: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Lee Lee
Mr
There is absolutely no way this ramp could support even close to 800 lbs … im 205 and felt like this may break the ramp .
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Kundeservice svar: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away. Also,a support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Steve L. Steve L.
*
Don't waste your money. This is a flimsy piece of garbage. My old one is rated for 200 lbs. Less than this one and is way better
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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sharon worzalla sharon worzalla
Contractor bd business owner
DO NOT BUY FROM THIS COMPANY!! THEY DO NOT FOLLOW THEIR RETURN POLICY AND MAKE UP ANY EXCUSE FOR YOU NOT TO RETURN. TERRIBLE CUSTOMER SERVICE AND IT WAS A TERRIBLE PRODUCT THAT WAS NOT SECURE AND WOBBLED A LOT!!!
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Dale Dale
Mr
The ramp is very poor, moves when going up and down, very scary when I have a prosthetic leg,
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Unsatisfactory Unsatisfactory
Miss
This ramp is not strong enough for a wheelchair..and the company didn’t want to refund me.. So now I am stuck with it in my garage..
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Kundeservice svar: Hello, about your product problem our after-sales team is processing, the ticket ID of the mail is 1730767088063, please rest assured that our after-sales team will definitely give you a satisfactory solution, if you have any questions, please feel free to contact us, thank you for your understanding and support.
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