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VEVOR Profesjonell Ultralydrenser, 1,3 L Ultralydsmykkerenser med Digital Timer og Varmeelement, Industriell Ultralydrenser i Rustfritt Stål 40 kHz for Briller, Klokker, Ringer, Smådeler

Kundeanmeldelser for VEVOR Profesjonell Ultralydrenser, 1,3 L Ultralydsmykkerenser med Digital Timer og Varmeelement, Industriell Ultralydrenser i Rustfritt Stål 40 kHz for Briller, Klokker, Ringer, Smådeler

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146 anmeldelser
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Gabriel Gabriel
Mr
It arrived not working. Can't give you a review but they did refund my money back. I have bought many vevor products and they are all so far great quality and all though this ultra sonic cleaner came on dead mode the quality still was great.
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Kundeservice svar: Dear valued customer, Thank you for letting us know about your issues. We’re sorry for the inconvenience. For additional support, please check our "Contact Us" page online—look for it in the bottom navigation bar. Through this section, submit a ticket for unresolved problems, and our after-sales team is ready to help quickly. We appreciate your understanding.
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Mackie Mackie
Be Aware
Everything was going well until about 3 hrs.of use (not consecutive) when it stopped working. Upon evaluation, it had fried the contacts at the fuse and melted the plastic. Doesn't appear that it blew the fuse, but its difficult to tell with the burnt plastic all over it. This is a common problem with this unit after doing some research. I plan on direct wiring it with an inline fuse and hope for the best. I would not go far when running one, it's a hazard. Otherwise, it seems to do a good job. And yes, I followed the directions to a T.
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Kundeservice svar: Dear valued customer, Your trust in us means a lot, so we’re truly sorry to hear you’ve had a frustrating experience. Please know we don’t take your feedback lightly—addressing your concerns is our top priority right now. To get you the support you need, our dedicated after-sales team is ready to help via the "Contact Us" page on our website. Thank you for giving us the chance to make this better.
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Dennis Portas Dennis Portas
Manager
Waited forever for the item to show up but it never did. The tracking for the product was totally useless . A refund was eventually sent to me due them not being able to ship the item.
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Carl Carl
Poor customer service
They do not support warranty claims and mess around with messaging. If you get a faulty product good luck getting support. They have good inexpensive gear when it runs fine. Horrible customer service and support
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Tim Tim
Used twice.
I have used this twice. Owned approximately 7 months, shut off and won't turn back on. Contacted customer support and had to send them a video of what it is not doing. After sending the video they sent me a replacement part with 0 instructions on how to install this. After installing this item same thing. No power. I tried to contact them but they closed down the ticket, I opened another ticket and then they responded to the old ticket i can no longer respond to telling me they would offer me 20 dollars toward my 200+ dollar ultra sonic cleaner or I could find and pay someone that can fix it (in my tiny town) and they would reimburse me.
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Kundeservice svar: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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Cameron Alexander Cameron Alexander
Mr
The sonic generatornis too small for this sized unit. Essentially the somic clean function doesn't work. All it does is heat water
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Kundeservice svar: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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Trevor Trevor
Trevor
It's unfortunate for me to write this review, but the ultra sonic cleaner was faulty and kept causing the overload switches in our circuit breakers to jump off. Contacted Vevor the day I got it, messaged that it would be passed on to their technical department to get back to me. 7 days latter I had to contact them again saying the product was totally faulty and needed to be replaced I was offer $62 as compensation, I said no it needtobe replaced please, offered me $123 second time, I said thank you but I just want it replaced or refund my money. 3rd offer with 2 option , replacement or refund, I choose the replacement as I really need it for my requirements. Advised it would be sorted in 1 to 2 business days, wellwe are now I to 3 business days and no advice yet as to the replacement details . So now 9 days out from receiving the first delivery and still waiting for Vevor to respond and advise . This review is mainly on what happens with their Service , still not sure on product performance yet.
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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John John
Mr
You must be bloody joking asking for a review. Item was never received despite several emaills and trips to the post office. No reason why order wasn't delivered or why they decided to cancel the order Not to happy customer
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Kundeservice svar: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Rick Rick
Ultrasonic Dud
My ultrasonic cleaner stopped working after just two minutes. The customer service was appalling. They first claimed there was nothing they could do and then tossed around compensation offers of $25, $75, and finally $150, all while insisting that I would still need to pay for shipping, which would be exorbitant. After two weeks of back-and-forth with their service department and repeatedly referencing their own return policy, I finally received a full refund. I will never buy another Vevor product again—consider this a strong warning.
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Kundeservice svar: Dear valued customer, we hope this message finds you well. Following our recent discussions and the agreement we reached, we’re pleased to inform you that we’ve completed all necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this may have caused—your satisfaction is our top priority, and we’re dedicated to ensuring things are made right.
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Eduardo chavez Eduardo chavez
30l ultrasonic cleaner
Worst purchase right when i got it out the box and tried using it blew fuses had to reach out to their tech support and they would not sell me the driver board but wanted me to replace it on my own ? Makes no sense yes i got a full refund but once i stated if i can get driver board purchases they would not allow but wanted to send me driver boards so i would reppace before the refund was stated ?
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Kundeservice svar: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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