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VEVOR plenfeiemaskin, 76 cm feiebredde, feiemaskin med 340 L oppsamlingskurv og justerbar børstehøyde, løvoppsamler, løvfeiemaskin, løvfeiemaskin med gummihjul for fjerning av løv og gress

Kundeanmeldelser for VEVOR plenfeiemaskin, 76 cm feiebredde, feiemaskin med 340 L oppsamlingskurv og justerbar børstehøyde, løvoppsamler, løvfeiemaskin, løvfeiemaskin med gummihjul for fjerning av løv og gress

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185 anmeldelser
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Paul Paul
A warning before you buy
My review of vevor- I saw this product in an ad and I thought it would be great for the pesky gum balls in my front yard. When my package arrived I was excited. I started putting it together, and had it almost finished, when I noticed I think I'm missing a piece. I thought maybe I just hadn't looked hard enough in the box, but after a thorough search it wasn't there. It was needed to attatch the handle, and therefore needed to USE THE PRODUCT. I followed the steps and sent a simple "I'm missing part number 12 in the instructions" and I was assured via auto response that I would be contacted back in the next 48 hours. I waited 5 days, no big deal, Ill shoot them another message. Their response felt like Ai, asking me about if the packaging was intact, and if anything was damaged, and could ai attatch photos of the damaged packaging. None of which were my initial issue I contacted them for. I explained again and a day or 2 later they tried to confirm the part I was missing. I confirmed it was the "orange clips" implying TWO of them, one for each side of the top handle. 11 days after my first initial email they said they would send me the correct part. I once again said I need TWO. A week later, the package came in the mail, one orange clip.. I emailed again and told them I was trying to be patient but I was pretty clear and asked if they would send me another orange clip to complete the assembly of the product I purchased. Their response "As we are currently unable to provide an estimated restocking time for the accessory, we would like to offer you compensation in the form of $27. Would it be possible for you to purchase the corresponding accessory locally for repair or seek the assistance of a local technician for repairs?" I accepted their response but asked "if I am unable to find the correct piece at a hardware store could I be sent the correct piece when it finally comes back in stock?" They then hit me with an ultimatum, saying I have 2 options which both require me to return the item. Either they will send me a new product after I return it, or they will give me a full refund. If I don't respond in 48 hours the issue would be "resolved" I just wanted an orange clip. If they are able to send me A FULL NEW LAWN SWEEPER then does it have the TWO orange clips? This doesn't make sense. Not a great experience, I won't be recommending this product to anyone. I recommend whoever is reading this to look elsewhere or to have spare parts to figure it out for yourselves.
1 personer syntes dette var nyttig
Kundeservice svar: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Adrian Adrian
Horrible
Unless you live on a golf course, this thing is pure junk. Its made for someone that's 5'2 and under, how the handles are positioned. If you have ANY rough parts or uneven surfaces, the brushes jam. It picks up grass..I guess? Neat. I have a lawn mower that does that. It does not pick up dog feces at all, or sticks, etc. Wasted money, and is going out with the garbage today.
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Kundeservice svar: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tracy Lusk Tracy Lusk
Mr
Still trying to get the sweeper assembled. Did not come with instructions..
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Kundeservice svar: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike Dinsmore Mike Dinsmore
Not worth it, flings dog crap and only picks up surface debris that is loose
Not worth buying. Multiple passes on leaves blown with leaf blower. Way quicker to just rake them up. Not i have an expansive "lawn tool" sitting in a shed.
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Kundeservice svar: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Timothy l crawn Timothy l crawn
Lawn sweeper
Though after watching videos it would be fun to quickly sweep the lawn , I thought wrong. Hardly picked up anything and was hard to push. Would not buy again
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Kundeservice svar: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Not as advertised Not as advertised
Might work well on a perfectly manicured lawn
I bought this unit after seeing the adds as a means to pick up those dreadful sweet gum balls. In the ad the device does a pretty amazing job so I went for it. Sadly, after using the device multiple times I've come to realize you need perfect conditions to get advertised performance. We have tall fescue in these parts and the device is very difficult to push in tall grass and it barely picks up half of the balls on each pass. If you had a super nice golf course type green like in the add I suppose it would be awesome but not so much in my situation so beware. To be fair, the device seems to made very well and is quite robust so it has that going for it. The height adjustment is sticky and difficult to use and the bag uses to metal bars for support and those just slide right out when it comes time to remove the bag to empty it or store the device. In short, if you have the right conditions it might be great.
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Kundeservice svar: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Marilyn Marilyn
Ms
The video that enticed me to buy the leaf sweeper was a complete lie. The actor pushed the sweeper as if it was gliding on air. In actuality I struggled to get it to move a foot or two. The wheels obviously were malfunctioning and when I complained I was told to remove the wheels and replace them... it was a manufacturing flaw and not my problem. Vevor offered me $38 and suggested that I keep the product. After many days of texting back and forth the company finally sent a return label and refunded my money.
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Kundeservice svar: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Richard Brinley Richard Brinley
SIR
Read the return policy.This company will take your money quicker than they will give it back... was offered a steep discount to not return it... accepted it and made up my difference selling this item brand new on the marketplace. They have an aggressive marketing strategy. And we'll take your money instantly, but when it comes to canceling it, I try to cancel it within an hour and was told free returns. After trying to return it. They wanted me to cover shipping due to mistakingly purchasing.
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Kundeservice svar: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Jim Lansing Jim Lansing
Not happy with sweeper
Not nearly as easy as it is portrayed. Requires constant adjusting. Emptying is inconvenient. Basically not happy with what I feel was misleading advertising. What is the return period?
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Kundeservice svar: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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AB AB
lawn sweeper
It arrived damaged. The weld on the axle was broken. It doesn't look like too substantial of a weld to begin with. I had to ship it back. We'll see how the one they send back to me works. If not, I'll send it back for a refund.
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Kundeservice svar: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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