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Poor customer service
My review of the distiller that it is extremely slow. At least 45 minutes to produce a cup full of distilled water.
I will never again purchase a product from Vevor though. Because the day after I ordered this product I realized I had ordered the wrong item, so I emailed support immediately (and well before it was marked as shipped) to cancel or alter the order, and they never got back to me... not before it was shipped, not after it was shipped, never. Which tells me they don't care much about customer service at all.
Oh well, lesson learned, stick with Amazon or Costco if I want customer service.
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Leaks and customer service is taking more than 1 month to send part
I got this water distiller, and it worked as advertised for five times. Then, it started leaking from the top. In a few hours, water was all over my kitchen table, and sometimes, it dripped on the electrical circuits.
I contacted customer service on February 23, 2025, and sent a video, and they said they would replace the seal. This is within 1 month of buying the product.
It's March 11, and the update is that they are still preparing the order for one O-ring seal.
In the meantime, I can't use my water distiller because I risk having water all over my kitchen table or getting electrocuted.
Even worse, I need to buy 4L jugs of purified water for my humidifier, which I can't live without because of my medical condition.
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Stopped working after first use
I'm very disappointed as the machine stopped working after the very first use. I followed the instructions, first time everything went as expected, though I was shocked how much heat it produced. I live in apartment without air conditioner and that day was super hot so my place almost turn to sauna. I used filtered water and therefore needed only to wipe the insides after use as I saw there a light white residue. BTW I could not find instruction on how to properly clean it, this is very strange. Tried to turn it on the next day and it just wont start. I called and left emails, that didn't go smooth as now I was asked to wait for technician (?) for unknown to me reason, as I asked for refund. Their "30 day no hassle return" turn out to be -"It is not recommended for you to return it due to the long shipping time and we can not 100% make sure the item will not be damaged during the shipping". Why is it like this I don't know, as it took only a few days for me to receive it. I will be happy to change this review, if this issue will get resolved.
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