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VEVOR 12 tonns bærbart kraftsett, bærbar hydraulisk jekk med 1,4 m oljeslange, reparasjonssett for karosserirammer med oppbevaringsetui for bilreparasjon, lastebil, gårdsbruk

Kundeanmeldelser for VEVOR 12 tonns bærbart kraftsett, bærbar hydraulisk jekk med 1,4 m oljeslange, reparasjonssett for karosserirammer med oppbevaringsetui for bilreparasjon, lastebil, gårdsbruk

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Doc Doc
Just an old guy
Well, The pump didn't work right out of the box. Pump had no oil. Had to go buy oil. Pumped it 100's of times and got nothing. Bled the system as described. I had to send them a video of it not working. Then they didn't have one in stock. Had to wait, wait, wait. Short story, a month later from the time of the request for replacement, I got a return shipping label. I will have to say they were in touch about every 3 days, telling me they were waiting on a shipment. In hindsight, I should've insisted on a refund in the beginning instead of waiting on a replacement pump, which never came. Hope to get a new one and plan on it working as it should.
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Kundeservice svar: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jorge tavares Jorge tavares
Macaco hidraulico portatil
O macaco nao esta a funcionar. O oleo esta ok eu tento trabalhar e nao tem forca e recolhe logo que deixo de bombear....com a torneira bem fechada. Nao estou nada satisfeito. A roda de aliviar a pressao vinha partida. Posso enviar video do problema . O meu mail é [email protected]
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Kundeservice svar: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir quando se depara com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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Kfaz Kfaz
Customer service is a joke
Ordered the hydraulic jack, came completely damaged from shipping, hydraulic fluid leaked out all over. Immediately Contacted vevor with photos of damage. Requested a replacement, not refund bc we really wanted the product, Every email was met with “looking into it, will respond 48 hours. 1st response was an offer of $30usd, nope, 2nd offer $60usd, and said to @bring it somewhere to be fixed! again -no, last offer $90usd…No! At this point, no offer of replacement and with their bs reasons we finally demanded full refund having to remind them of their 30 day refund policy and threats of reporting them, All this bs back n forth wasted 3 weeks of our time! Would have loved to have tried the product but it’s their loss. Will never use them again!
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Mark Hirsch Mark Hirsch
Owner
Ted to use it to lift back left corner of a tractor , about 1500# . Will not do 4 ton if it won’t lift 1500 #s .
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Paoli Paoli
Mr
Mauvais montage d'usine, j'ai dû démonter et remonter l'intégralité du vérin. Je déconseille l'achat aux novices en mécanique.
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Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Kimo Kimo
Maintenance Mechanic Engineer
On the very first day using this product it malfunctioned. And the process of getting a replacement or a refund, takes to long.
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Kundeservice svar: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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James Wagner James Wagner
Piece of junk
Would not buy. Very cheap made and hard to pump and most of all it doesn’t work straight out of the box the ram leaks down and only works if there’s no weight on it. Very cheaply made.
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Robert Robert
Owner
I received the Porta Power. It looked good but it did not work. I contacted Vevor and after a few day and making me send them a video of the issue they told me I had to repair it and they offered $20 and a crappy video of how to get the metal filings out of the jack. I did the procedure and told them I wanted $40 for my time. I will not buy from them again.
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Kundeservice svar: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Frederick Frederick
Mr
It's full of fluid but it doesn't have the pressure it needs to push. You can pump on it and it hardly pushes even the slightest weight and when you but it behind the smallest amount of weight it dosent have the pressure needed
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Kundeservice svar: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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John John
Owner
The box wasent what was shown when purchased. The box that came was busted up and won't latch. Filed a complaint. They haven't sent me a new box
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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