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VEVOR 12 tonns bærbart kraftsett, bærbar hydraulisk jekk med 1,4 m oljeslange, reparasjonssett for karosserirammer med oppbevaringsetui for bilreparasjon, lastebil, gårdsbruk

Kundeanmeldelser for VEVOR 12 tonns bærbart kraftsett, bærbar hydraulisk jekk med 1,4 m oljeslange, reparasjonssett for karosserirammer med oppbevaringsetui for bilreparasjon, lastebil, gårdsbruk

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Kenth Jörgensen Kenth Jörgensen
Mekaniker
Den fungerade ej när jag fick hem den det fanns ingen olja i cylindern jag fyllde på men fungerar inte.jag har skrivit ett mejl till er men jag tror inte det gått igenom. Vad ska jag göra kan ni skicka en ny 10t. Cylinder önskar svar snarast.
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Kundeservice svar: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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Oversatt fra Dansk
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Country Cracker Country Cracker
12 ton Porta Power
1st use. Would not Build pressure. was only quarter full of Hydraulic fluid. So I filled it up, still would not build Pressure. Line was full of air. So after that it started to work fine till Hydraulic fluid started pouring out the Head of Ram. I would not Recommend this tool at all. Starting to think the word VEVOR means "Crap" in some Language.
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Kundeservice svar: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Doc Doc
Just an old guy
Well, The pump didn't work right out of the box. Pump had no oil. Had to go buy oil. Pumped it 100's of times and got nothing. Bled the system as described. I had to send them a video of it not working. Then they didn't have one in stock. Had to wait, wait, wait. Short story, a month later from the time of the request for replacement, I got a return shipping label. I will have to say they were in touch about every 3 days, telling me they were waiting on a shipment. In hindsight, I should've insisted on a refund in the beginning instead of waiting on a replacement pump, which never came. Hope to get a new one and plan on it working as it should.
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Kundeservice svar: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mark Hirsch Mark Hirsch
Owner
Ted to use it to lift back left corner of a tractor , about 1500# . Will not do 4 ton if it won’t lift 1500 #s .
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Paoli Paoli
Mr
Mauvais montage d'usine, j'ai dû démonter et remonter l'intégralité du vérin. Je déconseille l'achat aux novices en mécanique.
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Kundeservice svar: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Oversatt fra Fransk
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Kimo Kimo
Maintenance Mechanic Engineer
On the very first day using this product it malfunctioned. And the process of getting a replacement or a refund, takes to long.
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Kundeservice svar: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Frederick Frederick
Mr
It's full of fluid but it doesn't have the pressure it needs to push. You can pump on it and it hardly pushes even the slightest weight and when you but it behind the smallest amount of weight it dosent have the pressure needed
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Kundeservice svar: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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MIKE MIKE
12 ton porta Power kit
II purchased on 11-22-24 and when arrived the Hydraulic Rams Paint was cracking off like it was repainted as if it was a used product. first time I used it the Ram was leaking Hydraulic fluid. I contacted costumer service about the problem and so far it's been VERY POOR SERVICE ! I have read reviews sense, and many people have complained on VERY POOR RESPONSE from the company's handling of problems from products purchased from VEVOR. I have had so far NO answer as to replacing the defective part as of 1-2-24 . my son and I recently built a shop and was looking forward to buying many tools from Vevor to use in our shop, but after the POOR handling of the matter to remedy the Hydraulic Ram Leak, I will not be Purchasing any more Products from VEVOR , nor will I recommend anyone to buy VEVOR tools because of POOR Customer Service.
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Kundeservice svar: Dear valued customer, Thank you for bringing your concerns to our attention. We’re sorry for any hassle this has created. For additional support, please go to our "Contact Us" page online, located in the bottom navigation bar. Submit a ticket here for any unresolved problems, and our after-sales team will assist quickly. We appreciate your patience.
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Omer Omer
20 Ton Porta Power Kit
Could not work properly. Vevor insist to negotiate for some refund and keep kit , which I excepted. Now I’m not using Vevor Hydraulic pump, Im using only rest of Vevor 20 ton porta power kit.
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Kundeservice svar: Dear valued customer,we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns.We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
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