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VEVOR 15U åpen ramme serverrack, 58,5–101,6 cm/23–40 tommer justerbar dybde, frittstående eller veggmontert nettverksserverrack, AV-rack med 4 stolper og hjul, rommer alt nettverksutstyret ditt, IT-AV-utstyr, ruter, modem

Kundeanmeldelser for VEVOR 15U åpen ramme serverrack, 58,5–101,6 cm/23–40 tommer justerbar dybde, frittstående eller veggmontert nettverksserverrack, AV-rack med 4 stolper og hjul, rommer alt nettverksutstyret ditt, IT-AV-utstyr, ruter, modem

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Brent Brent
good for the price, but was defective
good for the price, but was defective 2 good for the price, but was defective 2 good for the price, but was defective 2
Seemed like a good purchase for the price, but after assembling 99% of the rack (which was no easy feat due to the limited and vague instructions), the last threading on the base was defective and the caster would not screw into the base. I contacted customer service and they were supposed to send me a new part (which was semi-frustrating as I would have to disassemble half of the rack to reinstall), but apparently the replacement part got lost in shipping. Customer service informed me and opted to refund me $20 so that I could go somewhere locally and find a part for it. Unfortunately I don’t have the time or desire to put in the extra effort, so now I have a $25 rack that is missing a caster on one side…I will say that customer service was prompt and responsive, but wish they would have just sent me a new item instead of partially refunding me and leaving me to my own devices with an non-functioning product.
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Kundeservice svar: Thank you so much for taking the time to share your feedback. We’re very sorry to hear about the trouble you had with the assembly and the defective threading on the base , that’s certainly not the experience we want for our customers. We truly appreciate your patience while our team worked to resolve the issue and understand how frustrating it must have been when the replacement part was delayed in shipping. While we’re glad to hear our customer service team was responsive, we completely understand your disappointment that the situation wasn’t fully resolved. We’ll make sure to share your comments with our team so we can improve our process for handling replacement parts and ensure a smoother experience in the future. If there’s still anything we can do to make this right, please don’t hesitate to reach out ,we’d be happy to help.
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Spleenster Spleenster
Wouldn't recommend buying this
The wrench didn't fit the bolts, the shelves felt super flimsy and floppy, in the corners there are these things you are supposed to attach to support it but they make half of the screw holes unreachable, none of the holes come tapped, the directions made no sense, because the wrench wouldn't fit the bolt i couldn't even get the wheels on, overall just a terrible assembly process with a subpar end result, I am completely disappointed.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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