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VEVOR 2-i-1 sammenleggbar rullator og avtakbare armlener, høydejusterbar sammenleggbar rullator med 5" solide hjul, lett aluminium | Forhjulsdrevet mobilitetshjelpemiddel for eldre, funksjonshemmede, 180 kg

Kundeanmeldelser for VEVOR 2-i-1 sammenleggbar rullator og avtakbare armlener, høydejusterbar sammenleggbar rullator med 5" solide hjul, lett aluminium | Forhjulsdrevet mobilitetshjelpemiddel for eldre, funksjonshemmede, 180 kg

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Poor customer Service Poor customer Service
Poor customer service.
Impersonal manner of dealing with customers who need to return an item. The conversation with a chat box was repetitive, bureaucratic, and obstructive to obtaining a simple return label. It is clear that the customer is discouraged from returning an item for refund Even when the customer understands that the return postage is not being covered.
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Kundeservice svar: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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dougie skead dougie skead
Walker
It wasn't delivered, I had the hardest time getting a hold of anyone to help me, then it never happened, I was refunded, I'm 64 yr old disabled I don't always get to ride my mobility scooter in all places, so I ordered a foldable portable walker with armrests, which would have been very useful and convenient, oh well, next times the charm, have a great day 🙏
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Kundeservice svar: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Julia Washburn Julia Washburn
Owner
I never received the walker. It got lost in the mail and my money was refunded.
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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