Kundeanmeldelser for VEVOR 1010 mm 2-i-1 sammenleggbar mekanikerkrakk, Z-krypsete og garasjehjul under bilen, 204 kg rullende krypskrakk med 6 svingbare hjul, polstret nakkestøtte for bilreparasjon

Worst experience in deceitful (lacking validity and awareness) customer service. Horrible and misleading communications, no acknowledgement of the problem, and no follow-up. Ordered two items online. Paid. Tracking provided. UPS called to say we have your shipment from Vevor but we don't have your complete address. I tried several times to contact UPS (which took days, not hours because everything is automated without human intervention). UPS eventually informed me that only the "shipper" can update the delivery address on the order. I contacted Vevor customer support who assured me "everything has been updated and please be patient while the information is being sent over to UPS which could take a few days. Meanwhile, I noticed on my UPS tracking as I received an update from UPS indicating the items were being shipping and moving again, only to find the items were being sent back to Vevor (likely as undeliverable). Contacted Vevor again, and was told I misunderstood the update from UPS and everything is on schedule and to please be patient. I eventually received a refund on my purchase and never did receive my purchased items. No follow up from Vevor. Extremely frustrating as I had a time sensitive project where I was waiting on these items to complete an important project. I went back to Vevor's storefront to "re-purchase" the items only to find the prices have increased from my original order which means I would have to pay extra in order to give Vevor a "second chance". I decided that their lack of concern for my situation is typical for "human customer service" interactions as the "support agent" is only able to follow strictly written scripts for responses to customers. I get that. This is my only opportunity to present my full experience on my recent purchases. I believe their automated system should have flagged my order as "missing street address for home delivery" and it should have not allowed me to proceed with the purchase without a full delivery address. Whatever the cause of this event I am left feeling as though I did something wrong and they were doing me a favor by refunding my money. This is new age "customer service" in action. I guess I just learned a lesson. Here is the status of my order on Vevor where I was prompted to provide a review of my experience. It says the items were "DELIVERED".

Never recieved this!! Wish I would have got this in the mail for my husband for father's day but ut never arrived!!

La housse d'un coussin du chariot est arrivé déchiré dans un angle. Je n'arrive pas a mettre de photo dommage

Just recieved my folding creeper. Unfortunately, missing pieces make it difficult, if not impossible for me to assemble. This is only my second order with Vevor. Now, both orders have been either broken or incomplete. It is very difficult to get a prompt response from them. Keep this in mind when ordering.

Zeer matig product. te klein

Never received it

Puisque vous insistez par e-mail pour obtenir un avis sur le produit, je vais en laisser un. Je n’ai jamais pu tester le produit, car il ne m’a tout simplement jamais été livré. Je l’ai commandé le 12 décembre en espérant qu’il arrive à temps pour servir de cadeau de Noël. Les premiers signes m’ont donné confiance quant au sérieux de l’entreprise, puisque j’ai reçu un numéro de suivi UPS le 14 décembre. Cependant, en consultant le suivi par la suite, le statut est resté « colis non remis au transporteur ». J’ai attendu encore quelques jours sans aucun changement. Aux alentours du 20 décembre, j’ai contacté le service client via le chat en ligne. On m’a assuré que le colis avait bien quitté leur entrepôt, mais que la société de livraison n’avait simplement pas mis à jour le suivi, et que je devais vérifier à nouveau deux jours plus tard. Lorsque j’ai vérifié de nouveau, le statut n’avait toujours pas évolué. J’ai donc demandé un remboursement. Deux options m’ont alors été proposées : accepter un remboursement partiel et conserver le produit lorsqu’il arriverait, ou bien attendre encore plus longtemps la livraison. J’ai refusé ces deux propositions et insisté pour obtenir un remboursement intégral, n’ayant aucune garantie que le colis me parviendrait un jour. Ils ont finalement accepté et j’ai été remboursé. Je recommande vivement d’éviter cette entreprise.

I received my order with missing parts. Worse customer service ever had wait to get a response no 1-800 number. They said they will compensate with $15 me and send the part then they didn't turned around and said they didn't have the part except $30 and keep it with missing parts. I told them no I wanted a refund plus compensated for them giving me the run around for days back in forth. They only received my refund one of the worse experience ever.