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VEVOR Walk-in Tunnel Drivhus, 20 x 10 x 7 fot bærbart plantevarmehus med galvaniserte stålbøyler, 3 toppbjelker, 4 diagonale stolper, 2 glidelåsdører og 12 rullevinduer, hvit

Kundeanmeldelser for VEVOR Walk-in Tunnel Drivhus, 20 x 10 x 7 fot bærbart plantevarmehus med galvaniserte stålbøyler, 3 toppbjelker, 4 diagonale stolper, 2 glidelåsdører og 12 rullevinduer, hvit

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Martyn Towle Martyn Towle
Mr
Looked to be decent quality for the price BUT the plastic cover has now torn on all 4 corners even though weather has been calm. Now expect it to shred at the first sign of any wind! Sent a messsge to customer service & no response….
0 personer syntes dette var nyttig
Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Reb Reb
Greenhouse
I was really disappointed about this product. I didn't like how thin the metal frames is built and it is hard to assemble. The door frame on this. 28 foot long tunnel is not covering the opening completely and the metal frame around the door is bending already I have always recommended vevor product, but not this one
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Kundeservice svar: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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B Ephron B Ephron
It won't last long
Ok, if there's no wind in your area then cool this will work...I happen to be in Texas and normally we don't have too much wind but the one day we DID have wind dang on near blew this greenhouse away. My kids and I and my husband were literally holding on to it for dear life. It is EXTREMELY thin, it might not even hold up to the Texas Heat but I guess we shall see soon. However, it does maintain really good moisture and heat
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Kundeservice svar: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
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Josh Josh
Windy Days
Shipping was on time and the product was exactly what I ordered. However, if the wind blows over 10 mph at your house on any giving day you might want to think again. The framing is really thin and bent right in two. Tarp also ripped at one of the seams.
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Kundeservice svar: Dear valued customer, Thank you for letting us know about your issues. We’re sorry for the inconvenience. For additional support, please check our "Contact Us" page online—look for it in the bottom navigation bar. Through this section, submit a ticket for unresolved problems, and our after-sales team is ready to help quickly. We appreciate your understanding.
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Adam Adam
Gardener
I am very disappointed with my purchase! The tarp is not a good fit on the frame. It's too tight on the zippers to close the door! 3 out of 4 zippers failed within the first days! Also after having to dig a trench around the whole green house to bury the tarp and seal the bottom it just is not long enough. Without the ability to close the doors and seal the bottom it has been a complete waist of time and money. I don't even know what I'm going to do about my plants! The greenhouse won't even stand through 10 mpr wind snich it can't be closed. This is not my first time with greenhouse but this is the first time I've had issues with one. Would recommend not buying this garbage.
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Kundeservice svar: Dear valued customer, Thanks for your feedback. We’re sorry for any trouble you’ve faced. Our after-sales team is available for fast help via our "Contact Us" page online. We truly appreciate your understanding.
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Buyer Beware Buyer Beware
Buyer Beware
BUYER BEWARE—company does not have a customer service phone line, all disputes via internal messaging. This greenhouse arrived damaged and missing parts/hardware. After contacting through site, they had me send photos which I complied with and they would not send a new greenhouse, only wanting to send “accessories”. When inquiring what is contained in accessories, they would never state. It took over a month to receive the package and it only contained hardware, not the 4 missing poles and replacement for 2 damaged poles. When asking where the missing poles were, they started they could re-apply for another accessories to be sent. I requested several times to have a new greenhouse sent and they would not, nor give me a reason why they would not make this right on their end. I told them this was a gift for a friend and they have a greenhouse they cannot put up due to lacking parts. They do not care. NEVER ORDERING FROM THEM AGAIN. [not allowing me to add photos] They require me to give them one star they deserve zero!
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Kundeservice svar: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
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David Gonzalez David Gonzalez
Waste of time, money and effort
Fast shipping yeah, got a pretty quick was able to set it up in about 2 1/2 hours only at the final step to put the plastic to realize it doesn’t cover all the way down about a foot is still open on one side plastic is warped Can’t believe I spent so much on this
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Kundeservice svar: Dear valued customer, Your feedback is appreciated. Please accept our apologies for any inconvenience. For fast help, visit the "Contact Us" section on our website—our after-sales team will assist promptly. Thank you for your understanding.
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Zane Zane
Chief cook & bottle washer
Great if the wind never blows. Very lightweight hoops, cover material is ok. If you really want one, buy a small one and only set up in a very protected area.
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Kundeservice svar: Dear valued customer, Thanks for letting us know about your concerns—we apologize for any trouble this has caused.For further assistance, please visit our "Contact Us" page online. Our after-sales team is standing by to help resolve your issue quickly.We appreciate your understanding.
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Very disappointed Very disappointed
Ordered greenhouse - never received
I am very disappointed. I ordered this directly from vevor company. Item was shown as shipped. Never received item. Talks with customer service was very disappointing as well. Took several weeks for customer service to find out item was never shipped. Took a while to get refund as well. I was going to order second one but after this experience I will not order from them again.
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Kundeservice svar: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
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Chris Chris
Mr.
Honestly the product is great but the customer service here is insanely poor! I had a malfunction with a part of the product once and I was back and forth with customer service for over a month! All I wanted to do was return the item, simple, but they made it so difficult its still not resolved, they wanted to offer me a $20 gift card for a $150+ purchase, I said no politely, they continued to play games and its still not resolved over a month later. Its insane, rarely have I dealt with a company with such low service.
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Kundeservice svar: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.
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