Kundeanmeldelser for VEVOR kommersiell ismaskin, 73 kg/24t med 14 kg lagringskapasitet, innebygd/frittstående/under benk, ismaskin i rustfritt stål med LED-display og selvrensende, for hjemmebar/restaurant

The instruction manual, despite being like 25 pages long, is basically useless. I read it front to back three times and still haven't gotten this machine operating without a leak 2 weeks later. Instruction manual says "make sure to install everything properly" and gives you no instruction on what "properly" is, which is frustrating. There's no start up guide or installation guide. The manual also doesn't tell you that to use it just with bottled water, you need to cap the other water line or it will leak from the other line, and it doesn't come with a cap. Then it doesn't tell you what the thickness settings are, which are -7 to 15 (?????? who chose this scale??), and 15 will freeze up the entire ice tray. The manual also doesn't explain all the features you can set using the display, which is extra confusing because there are a lot of features I know I can access I just don't have a guide on it. You ALSO need a pump for the drain pipe if you don't have a floor drain, but it doesn't give you a compatible model or any info on what kind or how big or anything, and it is only gravity fed so you have to have the ice maker high enough up to gravity feed into the pump. The screw clamp for the drain pipe was so bad, I couldn't tighten it fully, and had to purchase one to replace it. The ice it did make before it started leaking for a third time looked nice, and I am sure if you were having a plumber hook it up who had dealt with this type of machine before, it wouldn't be so bad, but this was not a DIY friendly machine and I wish I had just spent the money on ice for the summer instead. Customer service still has not responded other than the chat agent telling me someone would get back to me within 24-48 hours on 5/29 and then reaching out on 6/3 to say they'll reach out in 48 hours. 6/8 and still no response. Needless to say, I'd steer away.

The water pump on it does not work. The only way to use it is if you hook up to direct feed. Was hoping to use it for camping but won't work without pump.

It was smaller then anticipated my fault there probably I think it could be a little better on the door size the drain tube for it to work good it needs to be sat on something so it would drain properly

This item arrived broken- we received it and installed it in our garage. Everything seemed to be working. We left it overnight and when we checked on it the next morning, it was warm inside and water was just flowing. We reached out to Vevor’s customer service and they suggested I call a local technician and pay for them to repair it. Now keep in mind this item is supposed to come with a 1-year warranty and I paid for an extended 3- year warranty and it arrived broken. When I explained this to Vevor. They offered me a $173 credit for an ice machine that I paid $350 for, that arrived broken and was under warranty. WTF?!! I’m told them no, that needed to send me a replacement and I would return this broken on. They told me that I would have to return this broken one first, then they would send me a replacement. Fine, okay I will do that, but I no longer have the original box, as we took it to the recycling center when we installed it not thinking that we would have an issue. So now I have to locate another box. To say I am disappointed in the customer service is an understatement. Vevor should stand behind their product and warranty and not offer such ridiculous solutions to a customer when their item arrived broken and not working. At this point I might just tell them to refund me whole order, Or I will just dispute the charge on my card. This has completely changed the way I view Vevor and if I want to buy from them in the future.

Do NOT waste your money on this company! I bought a brand new ice maker and it arrived completely dead. It doesn’t work at all!When I contacted their customer service, instead of replacing it or offering a refund, they actually told me to BUY spare parts and fix a brand new machine myself! This is pure fraud and robbery.I asked for a full refund and told them to come pick up their broken garbage, but they are ignoring me and trying to force close my ticket. Absolute scammers with zero shame. Save your money and buy from an honest business. You have been warned!

Got the ice machine installed and it broke within a week. The drainage pipe leaked onto the motherboard and fried it. I sent a support message to get told that I had to repair it, but the part was out of stock. Waited another 2 weeks for the new motherboard which just arrived broken. Do yourself a favour and DO NOT BUY

PAS CHERE MAISMANQUE DES PIECES IMPOSSIBLE A UTILISER AUCUNE AIDE TECHNIQUE !!!!

I have emailed them. It will not suck water in so it won’t make ice unless you pour it in the little white Trey and no one has responded.

Vevor is not honest with their product. They referenced it works with bottled water, this is not true as their customer support is well aware of. The unit is garbage and cannot be installed. Does not work. And Vevor has not provided any assistance. If you need an ice maker buy elsewhere

I ordered this icemaker one month ago, never received it and was charged for it