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VEVOR Elektrisk Honningekstraktor Tangensiell Ekstraktor Birøkterhonning 2/4 Ramme

Kundeanmeldelser for VEVOR Elektrisk Honningekstraktor Tangensiell Ekstraktor Birøkterhonning 2/4 Ramme

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jp jp
owner
owner 1
Used for 2 years with 1 hive, so not much use. Started this season Summer 2026 and 2 of the legs broke at the welds. I know the warranty is over but I contacted customer servive to see if I could buy 2 new legs or get a whole new set. 2 weeks go by and several non descriptive emails about how they are looking into it and finally an email saying "case closed" I never heard back and I dont have a machine that works properly. Customer service is horrible, up there with Comcast. I will never buy anything from this company again as the quality is poor if 2 welds break after 2 years of light use and they cannot even reply with a yes you can buy or a no, we cannot sell separate legs.
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Kundeservice svar: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Annette Buss Annette Buss
Mrs
Pain in the butt to use unless you have perfect even frames. Frames are a tight fit ,new perfect frames easy but older frames a struggle. Not sure I know any beekeeper with perfect new frames. Does not spin fast enough to get all honey from frames even with endoing and running again. Maybe the manual one would be better . As a senior thought it would be easier but not really and not as good a job as our ancient manual So no I don't have a great review
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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canque canque
extracteur défectueux
Produit reçu assez rapidement, emballage abîmé, et en extracteur qui fonctionne pas, dans l attente du SAV
0 personer syntes dette var nyttig
Kundeservice svar: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Parizet Parizet
Extracteur
Extracteur  3 Extracteur  3
Dans l’ensemble, nous sommes satisfaits du produit, mais les deux plexiglas du dessus sont arrivés abîmées dû à l usinage
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Kundeservice svar: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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serine 55 serine 55
extracteur
Je fut surprise lors de la réception de cet extracteur. Il y a 2 choses qui étaient différentes, de celui acheté par mon ami et moi, le 28 avril 2023. 1er il n'y avait pas d`inverse et le robinet est trop haut donc l'écoulement ne se fait pas entièrement comme le premier. Nous avons dû le modifier. Il a très bien extrait. Pourquoi ces changements? merci à vous . Colette Benoît
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Kundeservice svar: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Nous avons créé un ticket pour que vous puissiez faire le suivi de ce problème. Vos commentaires sont très précieux et nous les transmettrons à notre équipe qualité afin d'améliorer nos produits. Nous vous remercions d'avoir pris le temps de nous en informer, car cela nous aide à les perfectionner.
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Donh Donh
Does the job
Arrived badly dented and scratched. Packaging was poor for this type of product. I reached and agreement with Vevor and kept the extractor since I needed it right away. Quality was just ok. The feet that you screw to the floor are only tack welded to the legs. One broke off while assembling! Fortunately I was able to properly weld it back on as well as reinforce the others. Cover is made of thin plexiglass, I doubt it will hold up long term. With all that said it performed well, motor is strong. For the price its a good deal.
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Kundeservice svar: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Claire Searle Claire Searle
Anavelaes Honey
Anavelaes Honey 2
Only gave 2 stars, as the first time using the extractor, a piece of red plastic broke the shaft spinner and the machine moter over heated and stopped working yesterday. 3 weeks after purchase. It continues to over heat even after letting it cool down. Very disappointing, I'll be contacting customer support. Update, 07/10/2026 Extractor machine not used for 2 years, due to drought conditions, no honey available, and put in new red gasket. Supplied by Vevor in 2024, it started to shred within 5 minutes of spinner at 30%. Extractor mounted and bolted on level timber pallet for stability. Tried machine on dial 40%, and it came off axis and sent red gasket down into the honey at bottom of machine. Motor over heated and shut down, tried for 2 hours to get 4 frames extracted, still couldn't finish it. Posted on our local beekeeping FB group, others have encountered same problem as I have, with the gasket. Disappointing, as I have a few frames to extract.
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ALEX ALEX
NO ES UNIVERSAL, CUIDADO
NO SIRVEN LOS CUADROS DE CUALQUIER COLMENA, REVISAR BIEN LAS MEDIDAS, YO LA COMPRÉ Y LA LIÉ
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Kundeservice svar: ¡Hola! Agradecemos mucho que compartas tu experiencia de compra con nosotros. Nos ayuda a mejorar. ¡Gracias de nuevo por tus valiosos comentarios!
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Nicholas Nicholas
Missing parts and damaged
Bought the extractor and it was missing the nut that holds the motor to the tub. So I had to hold the motor in place while it worked because otherwise it would shake off of the bolt. It worked overall. And did what it was supposed to. But inconveniently. I searched up and down for the nut in case I lost it or if it was left in a package and neither happened. It also came with a dent in the side of the stainless steel. Didn’t hinder anything. But is an eye sore.
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Kundeservice svar: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Pam Starrs Pam Starrs
Ms
I bought the electric thinking it would be easier than the manual. I am a 72 year old lady. I couldn't get to half the speed when it started bouncing and rattling all over the floor. I couldn't hold it a higher speed. As a result, I couldn't harvest all the honey. I had to abandon it and do it the hard way-manually scrape the frames with a knife then strain it twice through muslin. Took me 3 days. Now I am having trouble placing the motor back on the frame carrier spindle and lining up the motor to screw it back on. Very disappointed with the overall performance. I won't be using it again. A wasted purchase.
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Kundeservice svar: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble this has brought. For more assistance, please check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work promptly to help. We appreciate your understanding.
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