Kundeanmeldelser for VEVOR elektrisk papirkutter, programmerbar papirkuttermaskin for metall, 457 mm skjærebredde, 58 mm skjæretykkelse, elektrisk hydraulisk giljotintrimmer med infrarød funksjon og reserveblad

I am extremely disappointed with the VEVOR Electric Paper Cutter. Right out of the box, the machine would not even power on. After spending time trying to troubleshoot it myself, I had to contact customer service, where I eventually determined that the fuse on the circuit board was bad. What made this experience even worse was trying to get support. Customer service is almost entirely AI-driven, and I could not get connected with a real person who could actually help. I purchased the optional 2-year service agreement specifically so I would have support if something went wrong, but it has been completely useless. Because I can't reach anyone to process a warranty claim or return under the service agreement, I'm stuck with a brand-new machine that doesn't work. What's the point of paying extra for a protection plan if you can't even speak with someone to use it? A machine that arrives dead on arrival is frustrating enough, but the lack of accessible customer support and the inability to use the warranty I paid for is unacceptable. Based on my experience, I cannot recommend this product or the extended service agreement.