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VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

Kundeanmeldelser for VEVOR elektrisk vinsj, lastekapasitet 5600 kg, 12 V DC lastebilvinsj med Φ9,5 mm x 24 m syntetisk tau, kabelføring i aluminium, trådløs og kablet fjernkontroll, IP55 vanntett, egnet for tauing av terrengkjøretøy, jeeper, tilhengere og båter

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Steven chamberlain Steven chamberlain
I just got bad luck
Side connection to clutch or whatever loose
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Kundeservice svar: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Bien mais !
Alors ça fait 2 ans que j'ai ce treuil il est bien puissant pratique pour une remorque bateau en revanche les câbles d'alimentation sont en cuivre aluminium et ne tiennent pas dans le temps et sur les deux ans j'ai dû changer le boîtier de la télécommande au bout d'un an
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Kundeservice svar: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Marc70 Marc70
Excellent customer service
Bought and tried it before installing, everything worked great. Installed and it wouldn’t winch out, but would free spool and winch in. When taking out the switch box, it would winch in or out, but reinstalling wouldn’t work, even retightening the bolts didn’t fix it. Several back and forth with Vevor, I was offered a new winch or full refund. I’m taking the cash and I’ll figure out the relay later. 😁👍
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Kundeservice svar: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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vsmcke vsmcke
Brukeren la ikke igjen noen skriftlige kommentarer.
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Kundeservice svar: Dear Valued Customer, Thank you for taking the time to leave a review. We noticed that no additional comments were included. If you need any assistance with your order or have any questions, please visit our Contact Us page, which you can find in the bottom navigation bar of our website. Submit a ticket for any unresolved issues, and our after-sales team will be happy to assist you as quickly as possible.
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Matt Looney Matt Looney
Director of Construction
Hard to give a review on the product seeing as I’ve been waiting on it for two weeks now. So don’t expect speedy shipping. FedEx tracking says only that a label has been created and they are waiting on the package. Might turn out to be a great buy but I’m very frustrated with nonexistent customer service and ridiculously slow shipping.
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Kundeservice svar: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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kalilazizi183 kalilazizi183
Not good winch
Not good winch  1
اگر می‌خواهی این را برای شکایت به Customer Service به انگلیسی بفرستی، می‌توانی این‌طور بگویی: The winch line/cable is not strong at all and it breaks very easily. I already requested a replacement cable, but I never received one. Also, the winch will pull the cable in and wind it up, but it does not release or feed the cable back out. I have tried both the wired and wireless controls, but the problem remains. I’m very disappointed with the quality of the winch and especially with the customer service. I contacted you about the cable issue and requested a replacement, but nobody properly followed up or resolved the problem.
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Kundeservice svar: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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markshotrodgarage427 markshotrodgarage427
Mounting hardware issues
I would have given it 5 stars but the mounting hardware needed modifications. There are 4 square nuts that slide into the mounting slots at the base of the winch. We discovered a few of them would not slide into all the way and the bolts would not thead in. We sanded off one side of the nuts so they would go in far enough to thread the bolts in.
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Kundeservice svar: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Armando Rojas Armando Rojas
Control
El control remoto es de muy baja calidad el primer día le pasó esto la calidad no es buena Si tiene garantía es necesario remplazar Es imposible subir la foto
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Kundeservice svar: Estimado/a cliente: Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que nuestro producto no haya cumplido con sus expectativas y comprendemos perfectamente lo frustrante que puede ser esta situación. Hemos creado un caso de soporte para atender su incidencia, y nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico en breve. Le mantendrán informado durante todo el proceso hasta que el problema quede completamente resuelto. Por favor, revise su bandeja de entrada con regularidad para no perder nuestros mensajes.
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Joao Ricardo Rocha Joao Ricardo Rocha
Solenoid doesn’t work
Completely frustrated with this product. This is the second winch I’ve purchased, and it arrived with the same defect: one of the solenoids doesn’t work. When I bought the first one, I reached out to VEVOR, but my issue wasn’t resolved. With this second purchase, I won’t even bother trying to contact them. I’d rather avoid further frustration. DO NOT RECOMMEND!
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Kundeservice svar: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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Ricardo Ricardo
Dot try to get a refund!
I tried to get my money back. They played like I did not respond. I responded twice. I have no use for the product or this company any more.
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Kundeservice svar: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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