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VEVOR Barnetrommesett, 5-delers 16 tommer / 406,4 mm Juniortrommesett, Nybegynnertrommesett med justerbar trone og to par trommestikker, Musikalsk Læringstrommeinstrumentsett, for Barn i alderen 6-13 (Blå)

Kundeanmeldelser for VEVOR Barnetrommesett, 5-delers 16 tommer / 406,4 mm Juniortrommesett, Nybegynnertrommesett med justerbar trone og to par trommestikker, Musikalsk Læringstrommeinstrumentsett, for Barn i alderen 6-13 (Blå)

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Marnz Marnz
Ms
The drum kit arrived broken and damaged and unable to be constructed. Reported the damage and 2 days later still haven't had a response in relation to arrange a refund or replacement. Not the service I expect from VEVOR
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Kundeservice svar: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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Erhan Erhan
Buyer
Don't buy this product. The quality of products from this OEM company is terrible, and they will use all sorts of excuses to prevent you from returning it. This is the first and last time I'll ever buy anything from this company.
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Kundeservice svar: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Lydia Carbaugh Lydia Carbaugh
Beware
The drum set arrived damaged. One piece completely broke. I emailed the company. Asked me to send pictures which I did. I requested a replacement drum. This is a Christmas gift for my granddaughter. Nope. They claimed it would be too much of a hassle to send out a replacement. After some back and forth I had no choice but to acquiesce to the partial refund. Upon trying to put the drum set together closer to Christmas it’s discovered that they didn’t even send us the correct parts to make a drum set. I email them again. They basically stated that since I had already accepted a partial refund the case is closed. So in effect my 8 year old grand will receive a useless drum set Christmas morning. Thanks a lot.
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Kundeservice svar: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Tharaka Tharaka
Not good as thought
Not recommended. The sound is bad, not as expected. The snare drum sound is horrible (other drums sound good compared to the snare drum), and the returning process is even harder; they are asking us to find a courier and send the product back, even though they say 30-day free return. Not good, I would not recommend buying it.
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Kundeservice svar: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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